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304065 304065 is offline
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Join Date: Dec 2001
Posts: 9,502
He should raise his prices and hire an assistant or buy some CRM software.

You fellas probably don't want to hear that, but it sounds like there's definitely a price elasticity of demand issue here. Look upthread: someone would be willing to pay $250 more for a new part rather than a reconditioned part to get it faster.

Unfortunately we live in a "fed-ex" world where everyone expects everything overnight, and I'm not saying that to be critical, just an observation. The most successful businesses are ones that can profit from, and further encourage, rapid turnaround.

Wayne, why don't you sign a distribution relationship with Walt and put some customer service and technology $$,$$$ to work?
'66 911 #304065 Irischgruen
Ex-'71 911 PCA C-Stock Club Racer #806 (Sold 5/15/13)
Ex-'88 Carrera (Sold 3/29/02)
Ex-'91 Carrera 2 Cabriolet (Sold 8/20/04)
Old 02-04-2005, 08:00 AM
  Pelican Parts Catalog | Tech Articles | Promos & Specials    Reply With Quote #13 (permalink)