Thread: Port & Polish
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Mark McClure Mark McClure is offline
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Join Date: Jul 2002
Location: Canberra Australia
Posts: 440

JohnJL is obviously happy! It was not clear but did John contact you or did you feel that you had to recall your work for inspection? All credit to you for your proactiveness. Since there is obviously a question here I will have my old valves speced to see if I really did need to replace the full set. I will give you a call ASAP on this matter.

Sorry to read that you feel the comments made have been an attack on your business. Not so, you have paid for the work to be redone. You obviously had a QC issue during a transition period and you have outlined the exact circumstances and trail of events.

I did use your services due to two seperate very good recommendations. You are not, as it has been suggested, being hammered on the internet. You actually come out of this with an "advertised" high level of customer service!

Mark....... ( not Mike ! QC issue? )
Old 11-17-2005, 11:12 PM
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