Thread: D Zug shifter
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Jeff Alton Jeff Alton is offline
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Interesting thread...

Lets forget the "support for the good guys at D-Zug" (which I think they are) and the "roland should have contacted them first" issues.... None of that has anything to do with the quality of the part in question, or if it represents any value at its price point....

So I guess the real question is:

Are the issues Roland brought to light being addressed or are they being disregarded? Is the company relying on good press from posted links, or are they interested in listening to feedback from a customer?

It really does not matter if a customer contacts a company directly. Yes, it is preferred, but not required. In this case, Roland has made contact with D-Zug through this thread. Roland and more than one D-Zug party has responded, so contact/communication has occurred. Now, we can wait and see if this customers concerns are deemed legitimate, and if so, how are they dealt with.

Cheers
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Old 11-29-2014, 08:58 PM
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