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Join Date: Apr 2002
Location: Eugene Oregon
Posts: 104
Honest dealer/spline lube

Took my 99 in for the dreaded spline lube, when the tech removed the housing on the rear drive, the u-joint pivot pin threads in the swing arm were not good (they replaced the housing last year when they broke it trying to get the taper bearings out) They ate the cost of a new swing arm, bearings, seals etc, just charged me for the spline lube/service/new throttle cables etc. They said since they were the last ones in there, it was their problem. They were actually apologetic about having my bike down for a week and thanked me for my patience, and charged less than the original est. People piss and moan a lot about dealer interactions, myself included, so I thought I'd give these guys some credit for doing the right thing. BMW of Western Oregon, Eugene Or.

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99 Black r11s
02 klr 650
03 zrx 1200
08 thruxton 900
82 ascot 500
Old 06-16-2007, 02:46 PM
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Join Date: Dec 2006
Location: East Bay CA
Posts: 291
Good to hear those stories... but they seem to be a rarity.
Old 06-16-2007, 08:13 PM
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Regnat populus
 
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Join Date: Jan 2003
Location: Manhattan, NY USA
Posts: 2,371
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BMW Roundel All the Time

Greetings,

Taking the time to praise a dealer is great. It is also necessary to report negative experencies.

However, it is not easy being an entrepreneur. You can't be everything to everyone.

Taking the time to write about your expreience makes this board stronger.

Best!

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Cheers,

Robert Foster

FOSTER RAD
LASER Engineering Exhaust Systems
RapidBike USA
Oakland Gardens, NY
Robert@FosterRAD.com
718-468-4680

Do not go where the path may lead, go instead where there is no path and leave a trail.
Old 06-17-2007, 10:13 AM
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