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Conversation Between Dmitry at Pelican Parts and yelcab1
Showing Visitor Messages 1 to 4 of 4
  1. Dmitry at Pelican Parts
    04-10-2018 08:57 AM - permalink
    Dmitry at Pelican Parts
    No problem Mitchell - I just forwarded your info to our CS Manager; you should be getting an email soon.

  2. yelcab1
    04-10-2018 08:33 AM - permalink

    My email is
    Thanks for getting the CS manager to reach out.

  3. Dmitry at Pelican Parts
    04-09-2018 03:24 PM - permalink
    Dmitry at Pelican Parts
    Hi Mitchell - thanks for reaching out. There isn't much I can do on my end, since I'm in the Marketing dept and this is CS issue. I can have our CS Manager reach out to you and see if there is some sort of compromise that can be agreed upon - just shoot me over your email address via PM and I'll have him reach out to you. Sorry that I cannot be of more assistance in this case.

  4. yelcab1
    04-09-2018 03:13 PM - permalink

    I need some help with an order.


    I ordered this last week and was never told that it was non-cancellable. I need to cancel it and the service rep told me there is a 25% restocking fee (for an order that has not even shipped yet).

    I run a shop at home and I order thousands of dollars of merchandise from Pelican every year. Some orders will be cancelled, it is unavoidable.

    I am willing to consider some reasonable fee for your trouble but 25% not in the realm of reasonable.

    My choices are:

    1. A re-usable credit of the 25% toward a future order. I use that in a minute.
    2. A reasonable 5-10% cancellation fee for your trouble
    3. Or I do business someplace else.

    I have had no trouble returning parts to the dealers so I don't expect you to have any trouble returning parts to the dealers.

    Best regards and thanks for your help.

    Mitchell Le

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