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-   -   Microsoft Office 365 help (http://forums.pelicanparts.com/off-topic-discussions/1021537-microsoft-office-365-help.html)

wdfifteen 02-20-2019 05:39 AM

Microsoft Office 365 help
 
I've tried to find help on line. Microsoft seems to want to hand you off to some 3rd party help center. Web sites are so good at disguising themselves I'm not really sure I get to Microsoft at any of the URLs that look like Microsoft. I've followed the rabbit holes until I got to the (apparently) ubiquitous "We have to take control of your computer to address the problem, please allow access." No effing way am I turning my computer over to anyone.
So where does one go to get dependable, honest advice with problems with Office 365?
I keep all my files on my computers locally.
365 still works fine on all other computers in our organization, including my desktop.
On my laptop Excell, and only Excell, has lost the ability to find recent files. If I want to open something I've worked on 10 minutes ago I have to search the whole computer to find it (unless I remember where I put it in - not always the case).
My laptop is a MacBook Pro running OS 10.14.2
Desktop is a 27" iMac Retina running OS 10.12.6
Assuming the problem is some corruption of Excell, if I simply put Excell in the trash, will 365 automatically "update" (reinstall) it?
Thanks for any help you can offer.

stomachmonkey 02-20-2019 05:44 AM

Yeah just reinstall.

If you have auto update on it may be a corrupt update.

It happens

wdfifteen 02-20-2019 05:47 AM

Quote:

Originally Posted by stomachmonkey (Post 10362111)
Yeah just reinstall.

If you have auto update on it may be a corrupt update.

It happens

Just so I'm clear, if I throw Excell in the trash it will automatically reinstall?

sugarwood 02-20-2019 05:53 AM

I search around before reinstalling
https://www.google.com/search?q=office+365+excel+recent+files&

sc_rufctr 02-20-2019 05:58 AM

Quote:

Originally Posted by wdfifteen (Post 10362114)
Just so I'm clear, if I throw Excell in the trash it will automatically reinstall?

No it wont... You could run a "repair" from the program area. On Windows it's in the control panel but I don't know were it is on a Mac.

stomachmonkey 02-20-2019 06:20 AM

Quote:

Originally Posted by wdfifteen (Post 10362114)
Just so I'm clear, if I throw Excell in the trash it will automatically reinstall?

No, login to your 365 account, reinstall from there

Login.microsoftonline.com

wdfifteen 02-20-2019 10:00 AM

Thank you for all the replies. This is a great place!
I was mulling this over while driving into town and I realized I haven't shut my computer down in weeks. I shut it down and did a restart and Excel is working again.
I've done this many times - had a problem, freaked out, sky is falling, etc and forgot the simple solution what works 90% of the time.
Thanks again.


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