Let's compare UBER ratings
 

Just because. Anti-Uber people can compare ratings ELSEWHERE :)
You can now see a breakdown of your ratings, so you know if that *one stupid drunk trip* maybe is the one that messed things up.

Open the app, click your profile pic in the corner. Settings, "Privacy", "Privacy Center", Then scroll over to "Would you like to see a summary of how you use Uber?"

It gives some specs (hours, trips, etc), scroll down to "View my rating" and it will give a breakdown on your scores.



To start, I'm 4.96 after 218 trips
"196" 5 star, "4" 4 star and "2" 3 star.

I can almost imagine one of the 3 star ratings (getting near sunrise after a bachelor party...), but it's a personal affront that 5 other people didn't consider me perfect. Bastards.

Hey Mike….

Remarkably similar

219 trips
4.94 rating
174 5 star
5. 4 star
3. 3 star
0 1 or 2 star

Truth is, for the past few years 3+, I’ve greatLy favored Lyft- the drivers tell me that Lyft treats and pays them better same for same.

I don't drive for Uber or Lift.

I did, however, years ago do IT support for businesses (supported Cisco equipment) which was 99.9% large-ish businesses, government, etc..., not the general public. And for every "ticket" that you solved, an email was sent asking the person that you helped to rank you on a 1-5 scale across several aspects. I remember one particular case where I got a call. The guy described the issue which was well known. I think we spoke for 60-90 seconds, and I was able to provide the guy with the (simple) solution to his issue. My survey results were all 3. I asked the guy what the problem was with his service, why the results weren't 5s. His answer was that the issue was too simple to warrant 5s. I (and pretty much everyone else in the same job) would at times get surveys that were all 1s. In some cases, that was because the person was pissed off (which may have had nothing to do with the support that they received) and gave all 1s (really, the odds of us not being courteous were REALLY slim) or maybe they misunderstood and thought 1s were good (instead of 5s). Trying to keep your rating 4.60 or better wasn't too tough, but an all 1s review would kick your butt.

4.84
53 trips
40 5 star
1 4 star
1 3 star
1 1 star

I don't remember the 1 star experience.

132 trips
107 - 5 star
4 - 4 star
2 - 3 star
1 - 2 star
1 - 1 star

This tracks 4.87. For gawdsakes, we need the average here!

I wonder if some low ratings are related to a disappointing tip. That could be the fault of the driver...

Forgot to add that! but yes its 4.87.

I just wish I knew which rides were the 1 and 2! Its mind boggling, I can't remember ever having what I would call a bad experience.

There were more than few rides from San Fran to Redwood City which can be pretty brutal traffic wise. I wonder if getting a driver stuck in bad traffic could sway them.

Just posted this question in our "chatter" Slack channel at work... see how it goes!

Ok so three younger guys have responded and their ride totals are 400s, and two in the 600s.

Its got to be an age thing. I am in my mid 40s, they are in their late 20s.

I didn't realize that this was a rider rating (and it seemed weird that any or more than a handful of us would have been. I should have realized, but didn't think about it.)

24 trips
4.86
21x 5 star
1x 2 star
I forgot to rate my last 2 rides. I've rated every other ride 5 stars. I had one Hispanic young lady with BO that was trying to mask it with perfume. I've had some that were silent and some that were chatty. I can only assume that someone was unhappy with a tip. I think my tips have ranged from $3 up to about $12. My rides have ranged from $5 and change up to $38 and change.

^this^
I'll bet it's more to do with tip than anything else.

No, cannot be related to the tip. The driver needs to rate the passenger immediately upon dropping them off, tips can come in hours or days later. They never come in before you have a chance to rate the passenger. A driver might give someone a 1-star just because they think you were a prick and don’t want to ever transport you again. A 1-star in either direction means that you will never be paired up again.

I often and preferentially tip cash money. $5 in hand is FAR more valuable than $5 on some app, where the company might steal some of it, or accumulate tips and send monthly checks, or where you have to claim it as income...

So, many/most of my drivers have cold hard money in hand before they rate me.

Interesting and makes sense.

Cash tips are always appreciated by drivers but they are rare and the exception. I’ve been driving for Uber since August and I’ve gotten hundreds of tips in the app but only a small handful in cash. Fwiw, drivers get 100% of tips in the app but they would be lumped in with other revenue, which is taxable after expenses.

The way that the drivers app works is that the driver has to rate the passenger upon dropping them off, in order to complete the ride and be able to move on to the next one. A 5-star rating is the default, you need manually override it to input a different rating. It only takes a second but when it’s busy, it’s easier to just end the ride with a 5-star. Everyone gets a 5-star from me unless they are a POS person for one reason or another.

I could fill a whole page here with what I’ve observed wrt human nature in a few months of this job. :)

And the flip side, I can give you a litany of driver sins....

Years ago, you could assume that the Uber driver would have a clean car, offer you water, all sorts of things. One night, we sat in a full blown all options S-class Mercedes. He drove Friday/Saturday, 8-10 hours a day, and the car was paid for. It was wonderful. The drivers were willing and able to hold long interesting conversations, and liked to talk about the pros and cons of Uber. We had 13 people get picked up at 9:30 at night, in the hippest part of town, on a Saturday, all within about 5 minutes.
Once, we were in the Dripping Springs area (an hour West of Austin, 4 hours from Houston). Very hip, very trendy. The driver was from Houston, he would hoof it over the 4 hours to that area and pay for a hotel every weekend, because the market was so good, it was worth it.

Now, the cars are falling apart, check engine light on, drivers who don't say a word to you the whole ride...I even had one who didn't speak English. Now, I don't really care, except that was the *one time* that I really needed to communicate with him that we were going off-route to pick someone up. Hell, that might have been one of my bad scores...

I wasn't necessarily referring to "sins" of riders, just overall human nature. It runs the gamut. And yes, you can drive only on the weekends and pay for any type of car imaginable, if that is your goal. I see plenty of new high-end BMWs and Teslas out at the airport.

I'm with you on the lacking quality of a lot of the cars and drivers, I'm still an Uber and Lyft customer as well. I rode in an Uber today that was great, though. Older Japanese gent whose English was limited but he was a prince. Clean, new car as well. I rode in Ubers in San Francisco back when they started and it was all black SUVs only. :)

That sounds like a good thread.

I've had some interesting conversation, but I've also been pleased when there was minimal conversation (maybe other than asking about music/radio, windows/AC, or greeting and salutation)

I concur.

I have never used Uber. I will probably start traveling again so i spent some time on the Uber website. I wouldn't mind some user insight.

Insight...

Whether Uber/Lyft is better, worse or the same than back in the day, it WILL be better than a cab. Period.

So much better than a cab...

So, if you were willing to climb into a cab, you'll be willing to climb into an Uber.

You can ride without cash, you can have them (with permission) swing through a drive thru on the way back to your hotel, you can talk history and politics and sports with them, you can have them play your music from your phone, you can have them swing by the liquor store on the way to picking you up so you'll have a 6-pack ready when you get to the hotel, etc.

Cleaner, safer, quieter and probably still cheaper than a cab. And, since it's all app based, you know exactly where you're being picked up and when (almost to the second), and exactly where you plan on being dropped off, and when.

I have 207 5 stars - would like to know what driver gave me a 1-star rating. I have never had a bad interaction with a driver - so no idea where that would have come from.

My only guess is the trip where the driver was one of those "pump the gas pedal" drivers and he made my co-worker car-sick. Asked them to pull over so he could barf...

I like using UBER...it is handy and saves me money, but it might be a risky profession. Those of you that do it (or use it), be careful out there.

https://www.wpxi.com/news/top-stories/man-arrested-after-body-woman-driving-uber-found-shot-dumped-monroeville/E6YWQTECYRCEHGPP2TM4MQYXXE/

Since you're on the inside, tell me this...

Why is it that none of us have 100% driver rating completion? Everyone in this thread has 10-20% of the drivers not rating, yet you make it seem like rating is an integral part of getting the next fair, or at least a tip. Do drivers ignore 10-20% of their fairs, or do 10-20% tip cash, and then the driver's just don't tip them? Because, I tip cash for a good rating, and if they're not rating me since they don't have to, I'm gonna start burning cars down... :D

I don’t understand your questions; what is a ”driver rating completion?” :confused:

Drivers have to rate passengers immediately upon dropping them off but it has nothing to do with your tip, which we do not know about yet. It is 100% based on rider behavior. I just gave two young women a 1-star rating simply because they were having a loud, rude conversation and I never want to see their stupid asses again.

She might wind up giving me a tip but the deed is done on my end. Maybe she will figure out someday why her rating keeps going down but probably not.

If I'm ever in the position to have to drive for Uber, I'm going to just off myself.

710 Trips - Uber user for 3,747 days

4.67 rating

418 - 5 star
38 - 4 star
20 - 3 star
11 - 2 star
13 - 1 star

Not the greatest, but I would love to see the distribution over time. Being the main one to request ubers for large groups of people to/from bars in my mid 20s probably contributed to most of my 1-2 stars. And that one guy who almost killed my wife and I with his awful driving probably didn't appreciate the way I spoke to him.

Well, it's not for everyone and I can see how a rich person might feel that way. It's sort of like saying, "if I ever have to do any service job in life, I will kill myself first." It's not anywhere near the worst job in society and I do it because I enjoy it, (most of the time), had a lot of spare time on my hands and the extra couple grand a week helps out. :)

I drove a cab 100 years ago in college and really enjoyed it. I had thought about driving Uber part time for a while and finally just took the plunge after getting fully vaccinated against Covid. I had a lot of time on my hands, wasn't working for a while. I meet a lot of nice people from all over the country and world doing it here. Pretty flight attendants from Singapore and Quatar, people on vacation from everywhere, etc. It would not be as fun in other places as it is here.

Lastly, I need to feel good about what I do in order to sleep well at night. I've had plenty of opportunities to invest in highly profitable businesses that are not kosher but I'd rather drive for Uber and work only when I want, thank you very much.

196+4+2=/=218 total

174+5+3=/=219 total

40+1+1+1=/=53 total

107+4+2+1+1=/=132 total

Why do the numbers not add up, if a driver has to rate you before moving on?

Hmmm, IDK. One of the mysteries of Uber, I guess?

For whatever reason, not all riders have been rated by the drivers. Maybe it was possible to not rate a rider in the past.

After I graduated high school at 17, I scored a job with California Parks And Recreation. I have mentioned it here before, it was for Park Maintenance at Sycamore Cyn campground and Cove, La Jolla Beach (now Thornehill Broome) and Leo Carrillo State Beach.

Leo Carillo had flush toilets and showers, Sycamore and La Jolla had Outhouse/ Porta Johns.

They knew I could drive large trucks, had a driver's license and offered me the job of "Pooper Pumper". It was an easy gig. You had this vacuum truck where you would take a big sucker hose, throw it into the "Hell Hole" and start pumping. You could tell when it was done when the vacuum pump hit a high pitch.

Unless you got a low pitch, that meant a clog. Usually a a large "Tampoon" pad was stuck and you'd just bang the the hose back and forth to get it loose. Sometimes it would "flip it's tail" like trout and you'd get a splash back (that sucked).

Anyway, I digress. I was doing my duty along the beach and a guy had his young son waiting to use the bathroom I was servicing and remarked "I would never do that".

My response was "Well you're not having to do it now are you? And if it meant feeding your son I bet you might think about doing it".

And to clarify, I don't mean to bag on you Scott R. Different strokes for different folks. We all have our strengths. Myself, I wouldn't last a day in a cubicle job, a "nuts on bolts" job, etc.

I need to be outdoors and doing something different everyday. I've really been blessed to do the job that I get to do. "A Carny with a Dental Plan" as I like to say. SmileWavy

I don't travel much for work so I don't uber much. I still used taxis until a trip to LAX a few years ago. Not only were there no taxis to be had, my uber ride from the airport to orange county was about $80 compared to coworkers taxi rides of $100. I don't think I've taken a taxi since except maybe at an international airport where taxi was easy.

For the few business trips I take, I rarely rent a car anymore unless I have planned driving to do.

2556 days
33 trips
5.00 rating

5 Star rating, with 100% 5 stars. Only one trip ;)

I am just not out of town, and without a car very often. I was in Herndon, VA and made one trip and it was a driver I would like to have spent a few hours at a bar chatting with. He was great, and we got along great.

Using Uber to me is has one goal, use it less that getting a prostate exam or a root canal. I prefer to drive myself.

What % of the fare is a reasonable tip?

I haven't ever been in an Uber and my last cab ride was 5 years ago at least.

My fares have been $5-$38 and my tips have all be $3-8 with one that was $12. That one was because the guy stopped at a place for me, so I tipped extra. I don't know if my tips are "right" or not. I figure a $5 tip for a $5-10 fare (usually <3 miles) is adequate.

If the fare is really low (like a low bill at a diner) I don't usually use a percentage. I went to lunch with a guy once, his bill for lunch was $6, and I think he tipped 90¢. I wouldn't wait on anyone for 45 mins for 90¢. I'm more likely to tip $4-5 in a situation like that.

I used to work with a GS-15 (retired USCG O-5) that drove every spare minute. He said he did not make much money but liked to talk to the people. He was lonely because his wife had left him. She came back about a year later...so I don't know if he still drives. He always provided his riders with candy, snacks, bottled water, etc.

I was at Dahlgren Naval Base one night very late and needed to get to Fredericksburg to pick up a car...and the young guy that picked me up was a Navy pilot. He said that he did it because he was bored and there was not much to do at night in the area...and it helped him meet people. We had a lot in common to talk about, so it was a great ride. At first, there were no drivers signed n in the area, so I kept checking for an hour or so before he popped up. It is usually easier to get a ride for somewhere (like an airport or big city) to nowhere than vice versa. It is perfect for when we go to one of our vacation homes because we don't need a rental car (we keep a car in the garage).

I had my car break down late one night in Maryland (near BWI) on the way to my rural VA home from the airport. After an hour or so of trying to get a tow truck, I was able to coax it into the parking lot of a closed repair shop. I got an UBER ride home with a very nice young man who told me that he had never been out of Maryland and never drove on a rural road before...much less at night. When we got near my home well after midnight (very dark and spooky to him) ...I could see that he was having second thoughts (envisioning a scene from Deliverance or at least a chainsaw killer/cannibal movie). Probably a good thing that I looked old and harmless.

I don't see how he made much money on that trip as it was about an hour and a half...and unless he could get a fare going back, another hour and a half to drive back (plus gas) ...and it was about $80.

At first, I tried to give them a cash tip...but they tell me they are not allowed cash tips and must get them through the App...so that is what I do.

As Masarum alluded to above, I tend to base it less on the % of the fare, as many trips I take are very short in duration - ie, heading out with friends for dinner where there will be cocktails involved and its much cheaper to take uber than risk a DUI.

Pretty much on any ride under $15, I am tipping $5 minimum. Above that, my tip is going to be 20%-40% depending on how they drive, how clean the car is, how many people are with me and what weather/traffic is like. When its miserable on the roads, the tip is going up.

That pretty much describes my attraction to it. I had really enjoyed driving a cab when I was young and rode in quite a few Ubers and Lyfts, it seemed like an easy and pleasant part time job. I had also considered working in a hardware store or Home Depot just to pass some spare time, seemed like fun. I just was't sure that it was financially worthwhile.

When rideshare prices started going up noticeably in 2020, I started asking drivers about the pay. One guy showed me the app on his phone and he was making $1500 a weekend, going hard on Fri/Sat/Sunday. I was impressed. I got approved for driving for both Uber and Lyft but still procrastinated it for months until one of my best friends said, "why don't you just turn on the app and give a couple of rides? See if you like it?"

Duh...too logical for me, I guess. :) I did as instructed and found it addicting...the app feeds you another ride before you drop off the current passenger when it's busy and the next thing I knew, I'd been driving for hours and really needed to find a place to whiz. I thought my bladder was going to burst. Now, I know all of the clean restrooms in town but it was really busy then.

In the city at least, the job involves a lot of skilled driving in traffic and dealing with people but also fighting the algorithm that is the Uber drivers app. It wants to send you where it wants you to go or needs you and you might have different goals. Usually, you do. It's a combination of poker and navigation...a small amount of luck and a lot of strategy. Out in a rural area, it would be completely different, I would imagine that you take any and all rides offered. People probably sit at home or work in the garage with it on until a ride comes up(?)

Also, that is the first I've heard about not being allowed cash tips. Most people tip through the app but I've received some cash tips.