Spectrum Monumental Failure
 

We are getting ready to move to different house. Comedy of errors all around and this just adds to it.

Scheduled cable/internet service transfer from old home to new home. We were to close last Friday the 19th but due to my being self employed the mortgage has been painful. Had to delay closing...

I had originally scheduled the cable/internet transfer on 26th giving us time to move stuff from one place to another. First the closing got pushed to the 26th. Last week when I realized that the 26th was a no go, I called Spectrum (which I shall now rename Speculum) to cancel the service transfer. All good they say, no problems, transfer cancelled.

Late Thursday and early Friday I start getting texts from Speculum saying you are still set for the service call and transfer on the 26th. So I call again and get that halted.

Saturday night/Sunday morning at midnight(ish) I wake up and realize I haven't set the DVR for Monaco GP. Turned on the TV and what do you know... no cable. Seems some idiot really didn't put a halt to the service change so they shut down service to my current home.

I'm on call #3 right now (each has been an hour or longer). These knobs can't figure out how to turn the service back on. I feel like one of those ladies at one of those houses getting passed around from agent to agent. Dealing with these folks reminds me of dealing with an Army Private, knows nothing and unable to assist but there they are, answering the phone.

Odd though that the internet wasn't shut off. So I was able to see the race on ESPN App. But it did make me realize that as painful and screwed up as this has been, cutting the cord makes even less sense. Besides the race, yesterday was also the start of French Open tennis and the end of the Premiere League season. Way too difficult and lost time when changing apps to check on a different event.

I fired Spectrum 3 months ago. T Mobile 5g and Youtube TV for the win. Way more channels and lower cost.

No spectrum for me anymore. I called and asked why my internet and one l VOIP phone was now 100bucks/mo., no cable TV. I said I'm leaving. Not a word of customer retention. I called our only other option (the cell internet is spotty here and one of them (Verizon?) is not up and running) ...Frontier.

They were out in 2 days and the install was flawless. I called Spectrum to cancel and what do I get? Customer retention. I told the woman, "What? You want me to yank out a one day old system? FU."

Now at half the price, we'll see.

In a pinch you might be able to port through a cell phone, or buy a pre-paid mobile hotspot.

It doesn't really cost those companies anything. The infrastructure is already in place. It's more about herding customers for the highest price.

UPDATE:

So as I was typing that yesterday, I had been transferred to a 'supervisor'. The underling prior to the supervisor had told me that she could fix it by just opening a new account and transferring all of my stuff over. BUT THAT COULD TAKE A FEW DAYS

I then got on with the supervisor. By some miracle, he was able to transfer all of my old profile, equipment, passwords, etc, to a new account while I was on the phone with him. Then some IT guy did the same for my internet. At the time I was at my office. When I got home 20 minutes later, all of my stuff had been turned back on.

So what I don't get is how no one was able to do anything except for this supervisor. Even the person before him was going to do the same thing with a few day expectation of completion.

Clown show comes to mind.