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Originally posted by HardDrive <--appropriate username for this thread!
:D

Quote:

Originally posted by HardDrive
However.......there are some people....its like they are intentionally on a mission to F everthing up, then call you PO that there is something wrong. When you tell people 50 TIMES how important it is to back up data, repeatedly show them how to do it, and they don't do it, who are you supposed react when they call pissed?

Oh, don't get me wrong. I couldn't agree more; there are idiots in every field. I can see a few from here as I type this... I do understand the need for end users to have at least a bit of computer savy, and I know it must be frustrating to tell the same people the same thing over and over. I do that every day (like I said, I can see some from here...).

My current source of computer frustration is a new version of the CATIA software that we use here at work, "V5". Coupled with a product data manager known as "ENOVIA", it has proven to be the least reliable, most "software knowledge intensive" (for lack of a better term) platform I have ever used. We have had at times over 20 Dassault/IBM types on site support, each with specific expertise in a very narrow set of applications. I mean a lot of these people are the ones actually writing the code; they are a very sharp group. What distresses me here, and my fellow end users, is that we are expected to be as familiar with the entire suite of software in order to do our jobs as each of these people are with their individual part of it. In other words, there is not a single Dassault/IBM rep that is familiar with the entire package on the level we will have to be to use it. Now I have to learn several computer geeks' jobs just to do my work. My brain is full... it's starting to hurt. And I'm sure they comment when they are out of earshot (in French accents, no less) "you wouldn't believe what those idiot engineers did today. Don't they know nuthin'?"

Dumb tech support call of the week.

The company I work for makes voice mail systems. One of the functions of the system is to call cell phones and pagers for message delivery/notification. Obviously, we take steps to prevent the system from making 911 calls.

Nevertheless, one of our resellers called in the other day insisting that our system was making 911 calls and demanded we do something to stop it. Our tech support person reviewed the system settings and concluded that we weren't making the calls. A review of the trace log showed no evidence of us making the calls. At that point, she asked the reseller to connect a test set to the phone extension that our system was using for out-calling. The reseller technician replied, "Wait a second, I'll have to disconnect the alarm system that's sharing that extension..." Argh! Alarm systems are SUPPOSED to call 911!

Quote:

Originally posted by beepbeep
user: "my mouse won't glide properly"

That may be funnier in Swedish than in English! :)

/ Johan

When people would irrirate me I would steal their mouse balls. Now I put tape over the laser.

I work in Network Security.

Trues story in my office, one of the accountnts could not find some columns on a spreadsheet (since the columns were hidden). We told her that it was perhaps that there was a hair on the cd covering those columns.

Can you believe she actually took the cd out and cleaned it?

True story.

i din't read many, except for johan's about some sweede chick's mouse. johan cracks me up all kinds...