I work at Dell, and I do tech support. Luckily I do support on servers, and don't get many 'consumers'. They are the toughest to deal with. Usually the average intelligence of callers on desktops and laptops and such is pretty low. Often they get people who barely know how to turn on their machines.

When I did support on portables for large corporate customers, I was convinced that large companies handed laptops to every yahoo that came in the door. The lack of general computer knowledge out there is, well, huge.

And ignorance is the usual culprit behind anger and vulgarity. Add someone on the other end of the line that speaks with an accent... it gets bad...

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