Credit Disputes

[FenderGuy]

Seems lately I have either been giving crappy service or received goods that were damaged. I pay only with credit cards these days so if something does go wrong I can at least dispute the charge,

Question I have is why are the people hesitant to give a second opinion on the damaged items or faulty service, when they are experts in that type of field?

I am really miffed about a certain wheel refinisher that basically said he would give me a letter stating on the condition of my Fuchs from an auction I won. I told him before I dropped of my other rims to get refinished, that I would need this letter for my dispute.

Changes the tune, when I call for the letter, basically stating he’s too busy and when he’s finished with them, they will look brand new.

That’s nice but that’s not the service I asked for. I came to this guy seeking his honest opinion on the wheels and a get BS.


I don’t know why some who owns a company would do business this way. I am crazy to think you would want to right a wrong?

[Por_sha911]

I imagine that some "expert" (meaning goofball brother in law) told him not to get in the middle of your legal battle.
Remind him that without the letter you don't have a case so you will have to deduct from his bill what you would have gotten back if you could prove you got bad goods. Tell him you made a deal and expect him to keep his end of it.
If he won't help, then you can either suck it up and go elsewhere with your business or tell him that you will tell the world that he's a creep and see if his tune changes.

[RANDY P]

What are you doing? trying to get a free set of wheels?

Hell, you feel that bad about it return 'em for a good set.

Bad business creates bad karma.

rjp

[FenderGuy]

I dont think i need a moral lesson from any of you...


I asked for a op before i even give him my wheels, says he would then turns around and says no...simple as that

you dont so business that way, if he felt so inclinded not to give me a letter, he should have said...at the time i called up and and when he knew i was heading out his way....


Randy so the A-Hole that sold me the damaged wheels should get away with it?

[FenderGuy]

Socal if a business says yes to something and then they change their minds later...well that’s just great isn’t it

It’s too bad for me for not taking the wheels to another refinisher in the first place to get a letter on the condition of the wheels.. But I like to give people a chance

silly me to put faith in this one guy, what the hell was I thinking driving 320 miles away from home to take these wheels to him even after we discussed what was going over the phone a couple of times

[FenderGuy]

Originally posted by SoCal911SC

as to your question "why are the people hesitant to give a second opinion on the damaged items or faulty service, when they are experts in that type of field?" the answer is because they are paid to finish wheels, not get involved or dragged into your dispute that has nothing to do with them.

Your wrong on that account as a wheel refinisher is an expert in wheel field; he has the ability to give opinions on the wheels. My credit card asked to see a copy of third party account on the condition of the wheels. I asked before hand for this letter, I didn’t tell what to write or bad mouth the A-hole seller. Was just looking to get an honest opinion on the condition and how much it would cost to get these wheels repaired.

If someone doesnt want to get "dragged" into a dispute they should say before hand, not after the fact.

Socal I guess you would just blow it off as lesson learned

[RANDY P]

Did you need the refinishing as a result of the wheels being not as represented? Or where you planning on refinishing 'em from the get go?

rjp

[nostatic]

If its who I think it is, just take your wheels when they're done (they'll be great) and leave it alone. He's a nice guy and doesn't need this kind of crap. He didn't buy the wheels, you did. He isn't responsible for your purchase.

Why is it that "interesting things" seem to follow some people?

[RANDY P]

it has to be the genetics.

(inside joke..)

[Joeaksa]

Originally posted by SoCal911SC
He gave you an answer, thought about it more, then changed his mind to come to the more common sense conclusion. Big deal.

No, the guy who sold you the wheels shouldn't get away with doing something wrong. But that has nothing to do with the wheel refinisher and you shouldn't expect him to get involved in your dispute. That's an unreasonable expectation.

Finally, if you don't want opinions on your situation, I suggest you not post them on a BBS and ask for opinions on your situation.

Its easy to feel this way when its not your parts. The service guy said one thing and did another. Thats not right, period. He should have thought about it beforehand or said let me get back to you on this.

I pay for everything in this mode with AmEx. They will do disputes over the phone, not like Visa/MC who want it in writing in 30 days. Yes it does cost every year but for me well worth it when there is a problem.

About your situation.. I would go back and ask him why he changed his tune, that you needed the letter and now he is back pedaling, which now makes it impossible for you to take care of an earlier problem. If he is not the owner, ask for the owner of the company. If he is then file a complaint with the BBB and post here the company name. Sorry but I have little time for a person or company who does not stand by something. Its called lying for a reason and he has lied to you. I would be pissed as well.

Joe A

Edit, did you have a witness with you when you were told that he would do a letter for you? If so this would make it a lot better.

Is this company someone that anyone else on the forum has used in the past? Did you do a search on them to make sure that they are a good service? Something is missing here IMHO...

[Seeeu911]

Originally posted by nostatic
If its who I think it is, just take your wheels when they're done (they'll be great) and leave it alone. He's a nice guy and doesn't need this kind of crap. He didn't buy the wheels, you did. He isn't responsible for your purchase.

Why is it that "interesting things" seem to follow some people?

Agreed!
Accept responsibility for your own error in judgment and don’t try to bully, harass or intimidate an innocent into participating in your scheme.

[FenderGuy]

Originally posted by Joeaksa
Its easy to feel this way when its not your parts. The service guy said one thing and did another. Thats not right, period. He should have thought about it beforehand or said let me get back to you on this.

I pay for everything in this mode with AmEx. They will do disputes over the phone, not like Visa/MC who want it in writing in 30 days. Yes it does cost every year but for me well worth it when there is a problem.

About your situation.. I would go back and ask him why he changed his tune, that you needed the letter and now he is back pedaling, which now makes it impossible for you to take care of an earlier problem. If he is not the owner, ask for the owner of the company. If he is then file a complaint with the BBB and post here the company name. Sorry but I have little time for a person or company who does not stand by something. Its called lying for a reason and he has lied to you. I would be pissed as well.

Joe A

Edit, did you have a witness with you when you were told that he would do a letter for you? If so this would make it a lot better.

Is this company someone that anyone else on the forum has used in the past? Did you do a search on them to make sure that they are a good service? Something is missing here IMHO...

Thank you Joe A, you’re the only person who really seems to understand my frustration and not try to accuse me of committing schemes and other BS

Only error I have been having is trusting people enough with spending money with them


Todd I guess I am the magnet for A-holes hence the replies from some (inside joke)


I wont be bothering for the letter anymore because i do see it is a lost cause, still miffed about it but at least the lieing seller got his money and i got refinshed wheels

[NICKG]

well, having gone thru this 3 times already this month, i will tell you charge the card back, they will have a form that you fill out and explain in detail why you think they are not good. The way to do it is under the quality of goods or services clause. I have providian bank and they get my $ back and i haven't had to pay for the bad items...never once. they tell you to dispose of the items if the seller cannot have them picked up within a certain time frame(30 days). DON"T BACK DOWN! they will make the seller eat the costs...he doesn't have the choice, they just scoop the money back, if you used paypal, it is still gonna take the $ back...but from paypal. Then they (paypal) has to go after the seller for their money, you aren't involved. pm me and I will help out any way you need

[FenderGuy]

Nick

thanks but like the board says i am scheming and trying to get wheels for free.

But it was through paypal and they are acting like the merchant, which is a new one. They are the ones that asked for documenation about the wheels, letters and all good stuff, but that was about 45 days ago...a little too late now.

paypal is not to be trusted, i only use credit cards now with any ebay auction, been burned too much

[vash]

are you paying the wheel guy for his expert opinion? if not, i dont think you have an arguement. good business guys dont really do things for free. especially put his name on the line.

maybe i just dont understand. what charges get disputed? you want alittle bit back, for cost you had to bear for extra work at the wheel guy?

[competentone]

Originally posted by Joeaksa
Sorry but I have little time for a person or company who does not stand by something. Its called lying for a reason and he has lied to you.

Even from this one side of the story, it doesn't sound like "lying."

As already noted, it sounds like he wanted to be helpful, beyond just finishing the wheels; there was no "contract" in the wheel refinisher's mind to both "finish the wheels" and "provide an expert opinion" for FenderGuy's legal battles. He was probably thinking he'd "do a customer a favor that cost him next to nothing" as a bonus.

Upon further reflection, he probably thought that getting into a dispute by writing the letter might not be good for his business and might actually end up costing him more time than just the letter, so he decided to not offer the "free" bonus of the letter with the wheel refinishing.

It was nothing involving "intentional deception." The refinisher just spoke without thinking about the potential complications his offer had. It sounds to me like he made a mistake in making the offer, he didn't "lie."

[FenderGuy]

Vash

Here's how the story goes I bought 1 set of Fuchs off EBay (not so good I even posted the a topic asking how damaged my Fuch was)

The seller was selling them on Pelican also, never stated the crap condition they were in until I got (yes I know it’s my fault what a A-hole I am for buying them)

I bought another set of Fuchs on Pelican from James Hannan, great guy explained to me the Fuchs would need a refinish, and I accepted the terms

So I have 2 sets of Fuchs, one set just needs a refinish, the other set is damaged.

So being the person that I am, I don’t like to receive damaged good; I opened a dispute for the damaged wheels with paypal ( horror story on its own)

With any dispute a second opinion is need on the condition of the wheels, I can not write anything because I am involved and that would be a scheme (oh wait I am trying to scheme as someone as someone put it). A letter must be written on behalf of me, in what condition the wheels were in and to their opinion if the wheels were advertised as the auction stated.

Well my mistake I should have taken them locally to get that letter from some tire dealer.

Instead I called up a refinisher and explained the situation and he could please write me a letter, I was told yes. I would have to drive to his place which is out town to get the letter and get my wheels refinished ( I did this on my own and also wanted to check on the "E") . Again before my trip, I called and asked for the same thing. I was told yes again. I dropped my wheels and must say he was very nice and it was fun seeing the shop, but his tune changed when I called and asked if a letter had been written; when any disputes there are time limits on the dispute. I had missed the Paypal deadline, waiting for this letter. I will miss my credit card deadline, since they are the ones asking if I got any other information to my dispute.

I am not trying to bad mouth the guy, but if he didn’t agree with the way he handled the letter he should have told me some from the beginning he did not want to write it, I would have taken my wheels to a local shop here in Az and got a letter from them, I still would have taken my Fuchs up to him and had him refinish them. I just don’t agree with the way he handled the letter, I had deadlines to give information about my case. This is why I am mffed, why open a dispute if i can not produce evidence that the wheels were in crap condition. I was trying to get a little help on this

Like I said before a liar got his money ( being the seller in the 1st place) and I will get refinished wheels.

[FenderGuy]

Socal they will get refinished now...after all i did pay for them and will have to repay for them to get fixed right

[nostatic]

it's always something...

[FenderGuy]

Socal

No didnt expect they would need refinishing..I expeected them to be what he ssaid they would be...

Are you trying to get your post #'s up?