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Student of the obvious
Join Date: May 2000
Location: Phoenix
Posts: 7,714
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Amex to the rescue after Ipod dies
My wife's Ipod started showing a picture of an unhappy Ipod on the screen instead of the menu that it should at power up. Turns out this signals a fatal error and the unit must be replaced. We dug out the receipt and found it was 5 months out of the warranty period. Dang!
Oh wait! We paid with American express and they double the factory warranty. After jumping through a few hoops sending in receipts we got a letter today that $322.32 was credited to our account! How cool is that?!?
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Lee |
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12-22-2005, 07:47 PM
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Back in the saddle again
Join Date: Oct 2001
Location: Central TX west of Houston
Posts: 55,844
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That's pretty freakin' cool. Finally an actual perk from a credit card.
I wonder if "Blue" does that? I doubt it.
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Steve '08 Boxster RS60 Spyder #0099/1960 - never named a car before, but this is Charlotte. '88 targa  SOLD 2004 - gone but not forgotten
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12-22-2005, 08:19 PM
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Snark and Soda
Join Date: Aug 2003
Location: SF east bay
Posts: 24,641
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I had the same thing happen with a POS Philips TV. Visa reimbursed me 100% plus the TV diagnostic repair bill. Whew!
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Good post? Leave a tip! O - $1 O - $2 O - $3 |
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12-22-2005, 08:50 PM
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Student of the obvious
Join Date: May 2000
Location: Phoenix
Posts: 7,714
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Quote:
We had to send in a lot of documentation: Receipt, copy of warranty, copy of repair order, copy of statement (which we didn't have, but Amex sent us for $5). When we started the process they said they "may" ask us to send in the broken Ipod... which they did after we sent in the paperwork. It went to a salvage company who will probably sell the remains.
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Lee |
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12-22-2005, 09:45 PM
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Where is that wrench?
Join Date: Jun 2003
Location: Irvine, CA
Posts: 1,415
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Quote:
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12-22-2005, 10:12 PM
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Registered
Join Date: Feb 2002
Location: Annapolis, Maryland
Posts: 1,360
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I bought my wife an IPOD last year for Christmas. We've had to ship it back to Apple twice for a replacement. Now it is out of warranty (missed the deadline to buy the extended warranty by a week) so now we are flying without a net. We like the IPOD and ITUNES. I just wish the IPOD was more reliable and that I used AMEX to buy the damn thing.
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1981 Porsche 931 w/S1 engine & g31 transmission. Water-cooled intercooler |
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12-23-2005, 05:37 AM
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Registered
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Some Mastercards also do the warranty extension thing.
A few years ago I bought a toilet from HD. Drove home and opened the rear hatch on my Explorer. Out falls the toilet crashing to the ground breaking into many small pieces. I called Mastercard and they issued me a credit for the full purchase price including tax. I believe I had to send them a picture of the damage.
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Randy '87 911 Targa '17 Macan GTS |
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12-23-2005, 05:47 AM
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B58/732
Join Date: Feb 2000
Location: Hot as Hell, AZ
Posts: 12,313
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My 2G iPod has been truckin' along for 2 (3?) years with no problems. Hell I've even dropped it onto the driveway a few times. No damage other than a few scrapes on the plastic.
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ΜΟΛΩΝ ΛΑΒΕ I don't always talk to vegetarians--but when I do, it's with a mouthful of bacon. |
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12-23-2005, 06:32 AM
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Registered
Join Date: Jan 2000
Posts: 6,950
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AMEX is one of the best cards from a buyers perspective. Merchants hate them because they charge more but I like to use mine whenever there is any possible cause for concern, (internet purchase, etc.)
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12-23-2005, 07:21 AM
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1987 Porsche 911 Targa 3.2 
