nope never. I have had great sex and good sex. never bad sex.

If a warranty can be an aspect of quality, then... dare we say that marketing can improve quality (especially if aspects of quality are perception driven)?

It seems to me that performance and quality are different sides of the same coin, that of customer satisfaction. Customer satisfaction is driven by meeting (or exceeding expectations).

Obviously I lean toward livi's examples of quality and performance. But aspects of performance are also subjective. Lets use the 0-62 standard for performance and its repetability for quality. You could make an argument for a Buick Grand National being a higher performance, higher quality product than many Porsches. But not many people would buy that argument.

In the end though it is all about customer satisfaction, set customers' expectations to match what the product/service delivers and they will consider it to be both high quality and high performance.

Back to the screwdriver analogy, I bet it is easier to objectively quantify the quality of a screwdriver as opposed to its performance.

With quality comes a level of expected performance, exceeded the expected becomes high performance.

The warrenty issue may be an aspect of quality if the customer is not burdoned by the product failure. The reconciliation must match or even exceed his/hers expectations. If that is the case than it can be thrown into the mix.

The easy answer to this question is:

A. Fast
B. Reliable
C. Inexpensive

Pick two.
;)

The expectations determine the quality then.

With a Bicycle...most mfgs buy component sets for their bikes, Shimano is the best of the Jap makers. Yet they have 2 or 3 different grades of components..with Dura Ace being their best. so check the grade of components on any bike U are interested in purchasing.

The more lightweight the Bike the better.

U don't want to have to move not only the dead weight of the Bike but your a$$ as well.

Tabs - true dat, we do all the lubes for Shimano - actually met Kazi.