Minor dealer screwup- advice needed

Neilk · 03-20-2007, 06:39 AM

Hi,

I need a little advice.

We bought an Infiniti FX35 last April. While settling up, the finance guy convinced us to spend $500 on a Lojack system. Well last week, Lojack called us and said that they needed to come by and install the Lojack in our car. I am pretty peeved that we spent $500 for a system that we didn't have installed for nearly a year.

I hate being one of those "how should I be compensated," but we feel kind of screwed. My g/f wants to get out of the car, break the contract and return the car, but that's a little overboard. I was thinking that a $500 dealer service credit would be fair. Any opinions?

id10t · 03-20-2007, 06:44 AM

Do you really want that dealer doing any (more?) services on that car?

See if you can get your $500 back... in cash.

Steve Carlton · 03-20-2007, 06:48 AM

Sounds like the finance guy should have mentioned the system needs to be installed, or maybe he did and you didn't catch it. Was the car left with them at some time for an install? Did you ever read up on how to use it? It really sounds like Lojack dropped the ball on this, having not contacted you for almost a year. How should it have been handled?

Returning the car is ridiculous and won't zero chance of happening. You could certainly expect a refund of the $500 and cancellation of the Lojack. The dealer might throw you a little bone for goodwill, but I seriously doubt a $500 credit.

on-ramp · 03-20-2007, 07:07 AM

read the fine print.

i think someone here said "the smaller the fine print, the higher the risk".

pmajka · 03-20-2007, 07:07 AM

1 week screw up , No problem
1 year screwup, get some satisfaction.

Super_Dave_D · Super_Dave_D's Garage

Since your car wasnt stolen it that time frame you could just let them install it and move on.

on-ramp · 03-20-2007, 07:31 AM

Quote:

Originally posted by Super_Dave_D
Since your car wasnt stolen it that time frame you could just let them install it and move on.

the point is he was paying for a service which he never got.

Neilk · 03-20-2007, 07:50 AM

Quote:

Originally posted by Steve Carlton
Sounds like the finance guy should have mentioned the system needs to be installed, or maybe he did and you didn't catch it. Was the car left with them at some time for an install? Did you ever read up on how to use it? It really sounds like Lojack dropped the ball on this, having not contacted you for almost a year. How should it have been handled?

Returning the car is ridiculous and won't zero chance of happening. You could certainly expect a refund of the $500 and cancellation of the Lojack. The dealer might throw you a little bone for goodwill, but I seriously doubt a $500 credit.

We didn't get the car for a week or two, so it should have been installed during that time. I am just annoyed that we paid for something that we didn't get for a year. It should have been installed before we took delivery of the car.

I'll give them a call this week.

Thanks,

TerryH · TerryH's Garage

Was it supposedly installed before you took delivery the car? There is documentation and an ID card for each Lojack owner. Maybe it's Lojack that dropped the ball.

This isn't akin paying for a service as there are no monthly fees. It's more like paying for an upgraded radio and finding out it hasn't been installed yet.

bigchillcar · bigchillcar's Garage

makes you wonder just who would have assumed responsibility for this had the car been stolen? a lot of finger pointing back and forth between the dealer and lojack i'd bet..

fingpilot · 03-20-2007, 08:46 AM

Quote:

Originally posted by bigchillcar
makes you wonder just who would have assumed responsibility for this had the car been stolen? a lot of finger pointing back and forth between the dealer and lojack i'd bet..

EXACTLY! How mad would you have been when you thought the car had the LOJACK and discovered after it was stolen that you didn't?

Personally, after watching 'America's Wildest Police Chases' on TV, if my car was stolen, I wouldn't want it back.