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Join Date: Jan 2002
Location: I'm out there.
Posts: 13,084
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They put the wrong tires on my car.
I bought a new set of Michelin Pilot Sport 2's for my E55 from out local Big-O tire shop. They matched TireRack's price. I had a little surprise when I got home last night and checked my new tires. My reciept says "Pilot Sport 2", but the tires are just plain Pilot Sport's. The tread pattern is different, they are not as highly rated and they are a little cheaper and than what I paid for.
What would you do?
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My work here is nearly finished.
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05-24-2007, 08:06 AM
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Join Date: May 2002
Location: St Louis
Posts: 4,211
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Why are you even asking what to do?
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05-24-2007, 08:09 AM
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Join Date: May 2002
Location: St Louis
Posts: 4,211
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Are you in the car yet?
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05-24-2007, 08:10 AM
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Join Date: Oct 2006
Location: Colorado, USA
Posts: 8,279
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This is a rhetorical question, right?
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05-24-2007, 08:12 AM
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Join Date: Feb 2004
Location: Ridgefield CT
Posts: 1,290
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Go back and get what you wanted. No question.
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'08 RX350 (Hers) '84 911 Carrera '83 911SC Cabrio '06 Miata |
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05-24-2007, 08:18 AM
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Unregistered
Join Date: Aug 2000
Location: a wretched hive of scum and villainy
Posts: 55,652
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Or get a large discount in the form of cash back. Either or.
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05-24-2007, 08:21 AM
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Back in the saddle again
Join Date: Oct 2001
Location: Central TX west of Houston
Posts: 56,350
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Uh, Yeeeeaaaahhhh. I'm gonna need you to fix my tiressss. Um hmmm. Yeah, and I'll need you to come into work on Saturday, Peter.
Sorry, got "Office Space" stuck in my head. Yeah, they need to fix that crap or if you are OK with the tires that you got then they need to give you some cash back. And above all else, since they screwed you and it could be seen as intentional fraud they need to kiss your booty really good.
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Steve '08 Boxster RS60 Spyder #0099/1960 - never named a car before, but this is Charlotte. '88 targa  SOLD 2004 - gone but not forgotten
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05-24-2007, 08:21 AM
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Typical, Big-O sucks, probably the worst tire shop in the country. Take them back and go to a better shop, and god help you, don't buy their warranty, it's worthless.
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2021 Model Y 2005 Cayenne Turbo 2012 Panamera 4S 1980 911 SC 1999 996 Cab |
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05-24-2007, 08:23 AM
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Join Date: Jan 2002
Location: I'm out there.
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I have always had great service from our local Big-O store. No scratched rims, good prices.
I was anticipating a problem before I called them this morning, but without any prompting the manager has ordered the proper tires and will have them on the car tomorrow. No arguments at all. He never even suggested that I keep these tires on my car, just an apology. Great service. I'll keep buying my tires there.
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My work here is nearly finished.
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05-24-2007, 08:30 AM
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Quote:
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2021 Model Y 2005 Cayenne Turbo 2012 Panamera 4S 1980 911 SC 1999 996 Cab |
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05-24-2007, 08:38 AM
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,969
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Quote:
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2021 Subaru Legacy, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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05-24-2007, 09:12 AM
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Glad your Big-O treats you fairly. The one near me should be renamed to BigAss-O. I've tried to build a relationship, but service is spotty at best. Business was slow, not a car in sight yet he felt the need to gouge me on a basic oil change for my Ranger work truck. No wonder his guys were bored. Too many competitors out there to waste time on poorly run shop.
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05-24-2007, 09:21 AM
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Registered ConfUser
Join Date: Aug 2006
Location: Waterlogged
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Kind of makes you wonder how many times they've gotten away with it. How many people would notice the bait and switch? Not many I'm guessing.
Moses...do you think it was an honest mistake? Possibly so, possibly not.
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Mike “I wouldn’t want to live under the conditions a person could get used to”. -My paternal grandmother having immigrated to America shortly before WWll. |
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05-24-2007, 10:45 AM
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A Man of Wealth and Taste
Join Date: Dec 2002
Location: Out there somewhere beyond the doors of perception
Posts: 51,063
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Conjecture is pointless at this point in time, the problem has been fixed time to move on. Nothing more to see or say on this topic.
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Copyright "Some Observer" |
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05-24-2007, 11:10 AM
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Quote:
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05-24-2007, 01:36 PM
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Quote:
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My work here is nearly finished.
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05-24-2007, 01:37 PM
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Tabs' mom that is. |
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05-24-2007, 01:53 PM
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1985.5 Porsche 944 2.5L Supercharged 
911 SC
Panamera
1981 Porsche 911SC 3.0L
1979 Porsche 911SC 3.0
