Originally Posted by dagriff (Post 3881015)

There are a lot of customer service issues that get my Goat.
Staff carrying on a conversation about last nights T.V. or whatever with another employee while serving is one.

The one that is my "Flavour of the week" right now is closing up before the posted closing time.
If you need time to clear up etc, change your closing time & do it after said closing time.
Instance: Monday night we were driving past the local D.Q. and decided to get something from the drive through. All the lights are on inside & out plus a big neon sign "OPEN". We can see 4 or 5 customers inside at the counter.

Get to the speaker and are informed that they are closed. "All your lights are on, plus your sign says open" says I.
"Well were closed" says the guy.
"What time do you close?" I ask
"9:00 pm" comes the answer. Just then the traffic report comes on the radio (Every ten minutes, this is the 8:50 spot).
"My clock & the radio says it's 10 to"
"Well it isn't" he says. Click, end of conversation & the lights in the drive-through go out.
As I leave you can plainly see their wall clock ..8:51.