I was responding to you since your post was directly after mine so I assumed you were directing your post to me which is why I responded the way I did.

That's a bit circuitous.

That is what the GM said when I spoke to him - if it was a 'certified' car he would 100% be giving me keys. It was marked as-is though, he said he still would not close the door on getting me keys from him.

The chance that the remotes won't work is the exact reason I haven't bought them on ebay. If it was an easy fix it wouldn't be an issue. The expense of it negates the ease for me.

No big surprise on only one key. I've bought enough used cars that have expensive keys to know to ask for all the keys now. And like a previous poster said, the dealer doesn't seem to care how many keys you give them when you trade a car in.

Well, I received a call from the Sales Manager a few minutes ago and their offer is 1 key and 1 remote at $228. Their cost he says is $378.

He was somewhat argumentative with me when I told him that wasn't an acceptable deal. He didn't ask me what was an acceptable deal - I finally had to prompt him as he was putting words into my mouth about how I just wanted it for free. I said, ideally the car purchase would include the keys - I just can't fathom how it wouldn't or shouldn't but that is besides the point I suppose. Anyway, I told him if I had to spend more than $100 then I would not be happy.

I did tell him he had a choice to keep a customer or loose one. I said at this point if I could return the car, I would but California law doesn't allow that for me. I tried to keep my emotions in check but he was getting aggressive with me so I held my own. He said he would either get back to me tomorrow but if he did not - that was my answer.

Nice guy, great dealership I think I'll start looking at Volvo corporate contacts.

This is such BS I can't believe it. How can they make such a fuss after being cheap and dishonest with you. I bet they made several thousands on the deal. They could have at least negotiated some free service in the future if you agreed to absorb the cost of the new keys. The delivery was probably the lousiest I've ever heard - just handing you a key and saying "that's it...". Don't be afraid to let your anger out when he gets back to you. He's playing the Sales Manager game with you - get back to you tomorrow?? What a joke. I would definitely call Volvo about this one.

What obviously happened was that the PO lost the primary key with the remote. Your car has a transponder unit (which is a very cool anti-theft device, by the way) and the only way to make a copy of a lost key is to have the primary key with the original chip in it. They used the spare key the way you are until they sold it. There is no primary key. I'm not sure the dealer is at fault here, and I'm not sure your expectations are unreasonable. It's just a bad situation, but you already knew that. Maybe you can prevail on the dealer's good will to give you a deal on a replacement remote and key.

Again, I spoke to this sale manager again and he was sarcastic and short with me. When I called him on the sarcasm he accused me of accusing him.

All I said was "Now you're being sarcastic and that isn't helpful."

Let me recap the call...

I called him up and asked him hypothetically if I had told the salesman at the time of delivery that 1 key and no remotes was unacceptable what would their response have been?

He said that it is not uncommon for even their more expensive cars to be missing key and that I'm not the first person this has happened to.

I replied, if this has happened before why weren't you up front about the missing keys so that I was aware of the problem with the car? No answer to that of course but it is an honest question. I've sold cars (privately) before, I am honest with the problems they have. I asked him why the price he quoted me was so much higher than the cost of parts from the other dealerships. He said, we are still charging you for the labor. So I asked why charge me for the labor and the he says "If you want to just pick up the parts you can do that." That's when I said, "Now you're just being sarcastic and that isn't helpful." He says, I'm not being sarcastic - I always sound that way.

To continue...He says if I want to return the car he is authorized to accept that but there will be a $250 charge to do so. I say, I am fine with that idea but $250 is too much and that I would be willing to pay the price it would cost to rent a nice car for 2 days.

Well, that set him off on me saying that it would be impossible for him to please me, which isn't the case. I told him straight away would it would take to please me on the first call.

He's going off on how I'm putting words in his mouth, yadda yadda yadda and that the bottom line is that I should call the GM tomorrow. Which of course I will do.

This guy did a great job of pissing me off by being a jerk. I tried to be nice and calm, as I have lost it in the past with folks I'm trying to get good service from. That doesn't work and afterwards I always feel like crap about it. Well, now I don't feel like crap but I am angry.

He's a nothing Sales Manager scum bag. Talk to the GM and see what happens. You have every right to be pissed off.

Kind of timely considering the other thread concerning car dealers going on now:
http://forums.pelicanparts.com/off-topic-discussions/402521-thinking-about-quitting-my-job-selling-porsches-specifically-but-any-car-sucks.html
-Chris

If you get nothing from the GM tomorrow, make sure you get his name and address. Send him a certified letter and demand the number of keys and fobs that come with the car standard. Give him 30 days to respond. Either they give you the keys or you take them to court. Small claims is a breeze. It usually works like binding arbitration, so the judge will at a minimum 1/2 the offer from the dealer which brings you to $114. The judge may, however, nail the dealer for the full boat. Worse case, you are right where you are right now.

When you get to the 30 day point, I can help you with the servicing and such. Easy peezy.

Just buy what you need on the internet and move on...unless you're out of work and have tons of spare time to deal with dickheads. Seriously this is going to go nowhere or at best you'll invest 40 hours of your life getting $300 worth of keys.

Also, cars that go through the wholesale auctions often only come with one set of keys.

i have a volvo, get used to thing breaking .

I'd give them the car and the $250. Otherwise I'd be torqued every time I looked at the car.
Jim

I had the same thing happen, only not this bad. We bought a used CR-V (at a Honda dealer) for my wife. We were ready to drive away, and I said "where's the second key?" (The key has an fob built in.)

Salesman: "The car only comes with one."

Me: "You have got to be kidding. Who ever heard of a car only coming with one key?!?"

Salesman: "Um, let me check."

Long story short, he programmed a brand new key for us.

Yet another opportunity for good service..........that failed. These guys had the opportunity to IMPRESS a customer, and instead guaranteed that he will never return, and tell his friends how bad the experience was.

I've got a buddy who works at a Honda dealership and he said they do see this quite often and by and large they make it right.

Long talk with the wife last night about it, originally my main concern was the money. She understands and is supportive but doesn't think it is worth coloring our lives with it. I feel like these guys are ripping me off, before talking to this sales guy I was much less angry. MUCH less, now they have gone and made me angry about it...Anyway, like I said - in the beginning it was completely about the money. I did not want to spend it (still don't), things in my life are a little tight but this we could handle.

I won't get to talk to the GM this morning likely due to my work schedule. It won't be until after lunch. I am very torn because I do not want to give these guys another dime of my money. I almost would rather pay full price at the dealer near me than take their deal. I realize that is cutting my nose off to spite my face but...

If I take there deal I think I couldn't take them to small claims court which I have not ruled out.

At least I have learned from this experience; integrity is something I value very much. I knew that already but this has reinforced it.

What it boils down to is that I like the car and do want to keep it - I don't blame the car and this lesson I could live with associating it with the car. I know how that goes; with men there are constant reminders everywhere of mistakes we have made...shelves that aren't straight (though nobody but you would notice), contractor situations that are long since over but the remodel is still there to remind you every time someone says 'Wow, nice kitchen.' Constant reminders of mistakes you have made in the past. This one though...

I wish I could get the hardware safely from the internet but I can't, as has been said before these are dealer only parts due to the programming.

I had this same problem with a Certified VW that I bought a few years ago. Got home and realized we only had one key. In that instance I called and asked for the extra keys and was told there were none, as a certified car it was clear that we were supposed to get two key fobs and a valet key. Pretty clear that they needed to provide the keys and the sales manager still whined about it. He actually told me "we gave you such a good deal I don't feel like we should be giving you extra keys"!

Just like my situation the excitement of a car purchase clouded your sense for detail and you forgot the key. Unfortunately if it doesn't say anywhere on the dealership or in the documentation that you are guaranteed 2 keys and fobs you're at the mercy of the dealership's good will. I think a small claims judge would look at it the same way, once you've signed the paperwork it's yours. If the car wouldn't start with the one key they gave you that would be a problem. Obviously we all know a car should come with two keys, two fobs, and a valet key but the dealership sees it as a used car that was probably bought at auction.

Hopefully your dealership will want to keep your business and realize that you'll tell potentially a hundred friends how they screwed you on the keys.

Had some issues with the wife's Volvo..
bad service followed,
She called Volvo,
dealer called crying that Volvo was mad.
Told him that this was the last Volvo for us..and anyone one who asked
we would advise them to buy anything but a Volvo..
She now goes to the head of the line for service, and Volvo calls her everytime.
Rika

I guess I didn't think about that Wayne. My 16 year old 1992 had two sets of keys, but I bought another one to keep in a safe place at home, ouch, those keys are expensive as well.

I doesn't matter what brand of a car you are buying if the human being you are dealing with doesn't give a crap. I personally have had nothing but excellent service from Volvo. We had an S60, that had the same key fobs you are dealing with, and all the same locking features (meaning you can only use the drivers door to lock the doors, etc.) and I never had problems with the fob, or the car for that matter. It was a lease, and at the end of the lease we turned it in and bought the XC90. I can gladly say I turned in the keys and both fobs, even a set of winter floor mats.

Good luck getting this worked out.