F*ck DuPont
 

I've posted a few pix of my 2002, and it looks OK... until you see the pigment blistering under the clear coat.

My "lifetime warranty" on what was about a $10,000 paint job doesn't seem to even exist to DuPont. The car has been back at the paint shop since April and the DuPont rep has tried every bullshtein excuse:

To my paint guy: "Well, you're not a DuPont rep any longer." It's the customer's warranty, pinhead.

"You didn't use a DuPont formula" I used the ratio your chemist told me to, incorporating two DuPont base colors. The DuPont chemist, incidentally, who acknowledged that there had been flecking problems with their pigments.

After having been at the shop for 3 months, DuPont takes samples (to test thickness, binder to pigment ratio, etc.). That was almost 4 weeks ago; today I'm told they "just started" the analysis and "should know" in a couple of weeks.

This saga goes back 5 years, evidently, with a lot of the wrangling between my body guy and the DuPont rep here in town while the car was being painted... backstory and DuPont reindeer games that I had no idea about at the time.

I told the rep today I needed the names of the people at DuPont with whom he spoke, and his availability to be deposed.

Long and short of it -- DuPont does not give a shyt about their customers and will use every avenue to avoid honoring its "lifetime warranty". 4 months so far, and a few more weeks to go to get to an answer.

I'm thinking of entering the car in as-is, paint-scubbed and flecked condition, in the Nationals that DuPont sponsors.

JP

Small claims court. Document everything and take them to the cleaners as is sure sounds like they deserve it!

This may not help but the only paint that ever holds like the original is 'Glasurit'...................because most Euro vechicles use only Glasurit from the factory. Your story is not the first I've heard where a good shop used their system and they still had problems

do It!

and please explain "pigment blistering???"

If you look at and feel the surface of the clear coat, it's smooth. However, you can see where the paint (the pigmented part) is lifting off of the primer, and it looks like little blisters, from 2-5mm in diameter.

JP