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AT&T Wireless - NE1 Else w/MMS Problems

I've called AT&T three times over the last several months. Each time, after they send software updates or whatever over the network, the problem would be temp fixed for a week or so. But, it would break again - can't send/receive pic or video msgs (via MMS, email is OK) with my phone, an AT&T 8525 running WM6. New SIM card didn't fix it.

Cust. support claims device issue, I say B.S., it's a network problem (guy at AT&T store agrees w/me). Anyway, just wondering if anyone else has a similar problem.