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Quote:

Originally Posted by Por_sha911 (Post 5440306)

I have found that I get the best results when I write a polite but firm snail-mail letter to the CEO. I explain why I'm disatisfied and that because of it, they have lost a customer. I also politely tell them that I will tell others to beware of their company. I don't get manic about it and don't threaten. We know the CEO never sees these letters but 9 times out of 10 I get a really nice reply (or phone call) from someone who has the power to fix my problem.

David Dillon, CEO & Chairman
1014 Vine St.
Cincinnati, OH 45202-1100
Toll free: 1-800-632-6900 (Product Information)
Toll free: 1-866-221-4141 (Customer Comments)
Kroger - Home

Kroger corporate website:
The Kroger Co. - Home Page

+100

I do this when I do not get satisfaction from a faceless Corp.

AFAIK, the CEO Suite does not want to see letters like this as for every one they see, there are 100 they never hear of and how many other customers are lost.

In the time Ihave done this, more often than not, they make me happy AND the regional managers call me personally to apologize for my trouble.

Be polite, be firm, tell them what it will take to make you happy (be reasonable). If they care at all, the response will be swift and favorable.,

Quote:

Originally Posted by DAEpperson (Post 5442100)

If I am not mistaken that is illegal in CA.

yes do check with your state AG or BBB...some states have a law/clause that the cards cant expire and must honor the card....remind them if this is the case that their " company policy" is against the law and will be prosecuted appropriately

Quote:

Originally Posted by Groesbeck Hurricane (Post 5442078)

...They have lost customers for life! We will not hurt their bottom line any but we will not support them either.

Which is exactly what they dont want, and why they (Kroger) would want to know the name of the LD or phone services company that is screwing you over. If Kroger has gotten into bed with a $hitty company, then they need to know that they're being hosed up and the name trashed because of their partner company's antics. Kroger could actually be your ally in this if you let them.

I've been there when they've severed business relationships for less, they're very keen on custsomer service as this is one of the things that they try to use to separate them from the competition.

I'll help you if you want, I can steer you directly to the correct people if you'd like. Let me know.