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Racerbvd's Avatar
Great Customer Service!! Shocker Hitches

I've had my shocker airbag hitchhttp://www.shockerhitch.com/index.php?pr=Home_Page for close to 8 years now, and it has been a great product, but not long ago, one of the bushings, well started melting









I sent an e-mail asking if this was a common or known issue, the owner of the company quickly replied, asking for pictures, as they had never seen that happen.

So I took and sent them pictures and got a reply pretty fast, asking me for my shipping info, as they were sending me new bushing, no cost, and they had never seen that before, a few days later, the parts were at my house.
A great product if you tow as much as I do and great customer service as well..

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Byron

20+ year PCA member

Many Cool Porsches, Projects& Parts, Vintage BMX bikes too
Old 07-13-2013, 03:01 PM
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Join Date: Dec 2005
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That's a neat hitch. A lot smoother than a standard hitch?
Old 07-13-2013, 03:37 PM
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Originally Posted by EarlyPorsche View Post
That's a neat hitch. A lot smoother than a standard hitch?
You wouldn't believe the difference, I can really tell when I use the regular hitch as every bump is sent to my burb.. And I can adjust air pressure to match the load. If you do a lot of track events like we do it does make the trip easier.
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Byron

20+ year PCA member

Many Cool Porsches, Projects& Parts, Vintage BMX bikes too
Old 07-13-2013, 04:23 PM
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Join Date: Jun 2002
Location: Winnipeg, MB, Canada
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When I put over 6,000 lbs on my trailer it looks like I could use their product. I was about 20 minutes from where they are made yesterday.
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Bunch of old cars
Old 07-13-2013, 09:19 PM
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Join Date: Mar 2008
Location: SW Ohio
Posts: 29,408
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Great t hear about good customer service. That yellow thing in the picture looks like some kind of vegetable going bad.
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Old 07-14-2013, 10:49 AM
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Getting great customer service is a Shocker these days. It's great to see you paying it forward.
Old 07-14-2013, 11:06 AM
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Originally Posted by rusnak View Post
Getting great customer service is a Shocker these days. It's great to see you paying it forward.
I'm actually more likely to share positive examples than bad, unless it is really bad. And I think things are starting to turn around, at the grocery store yesterday, I was trying to find a certain type of Bacon, and someone came up to me, asked me if I was finding everything, them preceded to help me find it (turned out is was the last package, and was buried under the ham

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Byron

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Many Cool Porsches, Projects& Parts, Vintage BMX bikes too
Old 07-14-2013, 12:53 PM
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