Go to your local lock smith. I feel they are not so sloppy compare to the hourly guys at Lowes. Yet, they are a lot better then Home depot.

My Lowes store did not have any policy in place regarding where the lock was purchased.

Lock keying is pretty analog. You'll know right away whether it worked or not. If it did, it should keep in working.

An upgrade from Lowes would probably be Ace Hardware. But still... it's just not that hard. If things get messed up, they're almost always fixable.

I just like my locksmith rather then a hourly somebody who really do not have too much knowledge about locks working on a electronic lock even though its very simple, to you and I. Depending where you are, the big box stores around really is pretty bad. I was helping an old friend with their newly purchased home on some grout. They took the sample to Home Depot and came back with a bucket of premixed white grout and a quart of paint. He was told by the expert to mix the paint into the grout for the desire color. I sure don't want him opening up my electronic lock.

Yeah, the more I think about it I may just take it to the local locksmith... I will give them a call... even getting a key cut that works is a problem at the big stores.