What's Wrong In This Picture
 

I LOVE Pelican Parts! They did a truly amazing job of "making this right". I got a free shipping voucher in North Carolina from California within two days and the replacement vinyl in less than a week. The new Targa top is now on and it looks great! Thank you!

I bet they make it right. Every company has a screw up. The difference between a good company and a great one is how they deal with their own screw ups.

Thanks for the kind thoughts. I hope you're right.

I once was sent a mis-matched set of sway bar drop link bushings, one black, one white. One for my 1977, the other for a 1978+.

It was the last time I tried ordering from Pelican's direct competition. However in all fairness everyone makes mistakes.

The other place replaced the bushing, I still have it if anyone wants it for the cost of shipping.

Obviously, they forgot to take the "Do Not Bend " sign off before shipping. :D

Ever heard of drop shipping?
Pelican most likely ordered that product from either the manufacturer or distributor, and had it shipped directly to you. That saves time, money, and gets the product to the consumer faster. But it also means they never see it or handle it or package it.


If I were pelican, I'd politely suggest you lay it out in the sun and let it rest a little while so it'll be good as new, right as rain, and to get over the drama queen stuff.

I bet they'll be a whole lot nicer than I would be after your over-the-top and accusatory post.

Ever heard of LL Bean or Stew Leonard. The most delightful shopping experience you will ever have.

The customer is always right!

http://forums.pelicanparts.com/uploa...1405431356.jpg

I think ApexNC deserves it done right.

Did you contact PP and give them the opportunity to fix the issue prior to posting this here?

Interesting, in that it would seem from his reply that his first course of action was not to contact Pelican and ask for a resolution to his problem, but to publicly complain about them in a forum provided by them at no cost to him.

Then you have to ask if the problem is even a real one, or something that could be fixed easily, without resorting to aquiring another part.

JR

+1

I think you should give a vendor the chance to make things right before taking to the airways.

Pelican missed a part in my order once, I rang, got an immediate apology and the correct part was dispatched (to Australia) pronto. Not the slighest question, or suggestion that they had sent the part and I was making a suspect claim.
As Glen says, sooner or later a mistake will happen. It's how the company deals with the mistake. Pelican is yet to disappoint me...............

Apex, we know its frustrating when his sort of thing happens, but you've been on this board long enough to know Wayne will make it right.

And using the gift certificate your late wife gave you makes the sting a little more pronounced. I get that. Just give PP a chance. You be cruising with a good top in no time.

Of course it was drop shipped. Do you really think Pelican keeps a warehouse full of targa roof skins in inventory at all times on the off chance that someone from North Carolina will order one?

When you yell at the Pelican phone rep you're shouting at him about someone else's mistake. Is the skin even damaged?

+1 when they make it right I hope you start another thread about the great customer service.

If it was dropped shipped, doesnt that mean it came from a place that is evem more spescialized in porsche vinyl than pelican parts?

1. im 100 percent sure pelican will make it right if you want another one
2. im 99 percent sure who ever packed it has a dark sense of humor and was messing with you
3. Im 98 percent confident it is probably fine to use as is

Almost surely drop shipped.

Proper course of action is to contact the seller and ask for resolution.

If you do not receive satisfaction then it's certainly appropriate to air your grievances in a manner that gets the attention it deserves.

I have no doubt had OP followed that course of action we would

a) never have seen this post
b) Pelican would have had a conversation with the originating supplier
c) we may have seen a post from OP praising how well Pelican handles customer issues

Items that are drop shipped usually come directly from the manufacturer.

Yeah, I don't know about that. There are lots of morons out there and stupidity doesn't need to be catered to.

While in college, I worked part time at the grocery store near the school, a Publix. Across the street from the Publix was an Albertsons. While working in Publix, I saw a little old lady bring a gallon of milk in the Albertsons' brand with the Albertsons name on the bottle back to Publix. The mgr tried to explain to her that she had to have bought it across the street, but she was having none of it. He did eventually take it back, and in that case it was only $2, but there are times when morons try to pull the same kind of crap with much more expensive items.

I also worked at a retail auto parts place. We'd had several customers over the years that tried to have motors replaced for free because of their mistake. I once had a guy come in that was fumin' because we had given him defective brake pads. He had installed the pads backwards, metal plates towards the rotors and pad material towards the pistons, and had driven on them. The pads had very neat circles cut into them by the pistons. Yeah, no, the customer is absolutely not always right.

A customer may not always BE right, but if your company policy is to treat them as such (no matter how stupid they are), it ensures a happy customer, which almost always generates repeat business and word of mouth business. So, spending a few bucks to appease a dumb customer generally has a great ROI.

This. I've had a couple of minor issues ordering from Pelican over the years, all quickly resolved.