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-   -   Ebay Debacle - Some PPOT Wisdom, Please. (http://forums.pelicanparts.com/off-topic-discussions/881557-ebay-debacle-some-ppot-wisdom-please.html)

dad911 09-03-2015 07:17 AM

I agree, I didn't see "All functions test as NEW" in eBay ad when I posted above.

I'd open a claim with ebay, paypal, and your credit card that funds paypal.

Boy did I save the wrong stuff......

Don Ro 09-07-2015 11:54 AM

OK.
I just got off the phone with VISA.
After 15 minutes of answering questions regarding dates, various communications between the seller and myself, the VISA representative said, "The charge has been removed from your account."
.
I said, "Does that mean that I won't have to pay the $1,031.11?"
He said, "Yes, that is correct."
.
So does that mean that VISA will pull the monies from PayPay?...and PayPal will notify the seller of such...or since the seller has his money is this case closed and the seller is paid in full?

I'm confused here. :confused:
Thanks for any assistance.

stomachmonkey 09-07-2015 12:31 PM

VISA will do one of two things, eat it themselves or initiate a chargeback.

Chargeback takes time so it sounds like they are eating it.

Still possible they may try a chargeback but if they are telling you definitively that your card has been credited then they've already written it off.

Meaning the seller got away with one.

Don Ro 09-07-2015 12:45 PM

Quote:

Originally Posted by stomachmonkey (Post 8784756)
VISA will do one of two things, eat it themselves or initiate a chargeback.

Chargeback takes time so it sounds like they are eating it.

Still possible they may try a chargeback but if they are telling you definitively that your card has been credited then they've already written it off.

Meaning the seller got away with one.

It sounds like I paid nothing for this receiver...is that correct?
Sorry for sounding naive here...just wanting to know.
And the seller got his money then, I assume.
.
Hmm....

RANDY P 09-07-2015 12:52 PM

Quote:

Originally Posted by Don Ro (Post 8778563)
Ebay itself refunded you?...and not the seller?
Frankly, I'd like to keep the Marantz but the seller won't pay for any service.
I'm so pissed off.

Oh, YES they did. After I got the first refund, the punk claimed it worked and I messed it up, and he got someone to reverse it, and I complained again and they refunded me, and the punk kept my money.

However, I got to leave some serious feedback- on top of telling him he's a pig and he treats his possessions like garbage...

rjp

Don Ro 09-07-2015 12:58 PM

I don't care if the seller got paid and that he's allowed to keep the money...fine w/me.
I just didn't want to pay for a receiver that needed $400 - $500 for repairs, etc.
I hope that I don't catch any flack from PayPay, Ebay, and/or the seller.
Hopefully this case is closed. If so, I'm pleased.

stomachmonkey 09-07-2015 01:52 PM

Quote:

Originally Posted by Don Ro (Post 8784785)
It sounds like I paid nothing for this receiver...is that correct?
Sorry for sounding naive here...just wanting to know.
And the seller got his money then, I assume.
.
Hmm....

When you dispute a charge with your credit card provider they will typically initiate a chargeback process.

That entails taking your information then sending it to the disputed vendors merchant bank who will send a notification to the vendor regarding the specifics of the dispute.

The vendor can either accept the chargeback or provide documentation from their perspective as to why the chargeback is not valid.

If the vendor simply ignores the notice the chargeback goes through and the customer gets his refund.

Chargebacks are not a slam dunk.

The process takes a week or so.

Had VISA decided to go that route you would have received a conditional credit.

Sounds to me like they are eating this one for you.

I would still sit tight for a week to make sure.

Don Ro 09-07-2015 04:09 PM

I rewrote this to make sense to me.
Is this correct?
.
~~~~~~~~~
When you dispute a charge with your credit card provider they will typically initiate a chargeback process.

That entails taking your information then sending it to the Ebay seller's bank who will send a notification to the Ebay seller regarding the specifics of the dispute.

The Ebay seller can either accept the chargeback or provide documentation from their perspective as to why the chargeback is not valid.

If the Ebay seller simply ignores the notice, the chargeback goes through and the Ebay buyer gets his refund.

Chargebacks are not a slam dunk.

The process takes a week or so.

Had VISA decided to go that route you would have received a conditional credit.

Sounds to me like they (VISA?) are eating this one for you.

I would still sit tight for a week to make sure.
.
:confused:
.
~~~~~~
If the Ebay seller gets the $1,031.11 yanked , he'll want the receiver back ...either that or he'll agree to pay for half of the $612.45 check that I just wrote to AudioDoctor this afternoon.
And if he won't pay for half, what can/will he do?
.
~~~~~
BTW, so far I see no refund/credit on my VISA account.

RANDY P 09-07-2015 04:40 PM

It's apparent Ebay is trying to keep the complaints hush-hush.

The last thing they need is some legislator looking into their business due to complaints, and the reputation that it brings....

rjp

Don Ro 09-07-2015 05:06 PM

Quote:

Originally Posted by RANDY P (Post 8785046)
It's apparent Ebay is trying to keep the complaints hush-hush.

The last thing they need is some legislator looking into their business due to complaints, and the reputation that it brings....

rjp

I'm sorry...is this pertinent to my issue?...or just a statement.
I don't understand.
I have yet to file a complaint with Ebay.

sugarwood 09-07-2015 05:16 PM

Is it better to file a complaint with Ebay, Paypal, or VISA? I think you should have opened a complaint at Ebay, b/c now it looks like the Ebay transaction was fine, and you're playing credit card games. If there is a complaint at Ebay, you have documented your side of the transaction. I'd call Ebay for a 2nd opinion.

RANDY P 09-07-2015 05:34 PM

Quote:

Originally Posted by sugarwood (Post 8785074)
Is it better to file a complaint with Ebay, Paypal, or VISA? I think you should have opened a complaint at Ebay, b/c now it looks like the Ebay transaction was fine, and you're playing credit card games. If there is a complaint at Ebay, you have documented your side of the transaction. I'd call Ebay for a 2nd opinion.

Exactly.

Quote:

Originally Posted by Don Ro (Post 8785066)
I'm sorry...is this pertinent to my issue?...or just a statement.
I don't understand.
I have yet to file a complaint with Ebay.



oh and ya it was a general statement based on my experience getting my cash back.

rjp

Arizona_928 09-07-2015 05:58 PM

Once you open a claim with your credit card you lose the ability to open a claim with PayPal. Good chance you will lose since you openly admitted to tinkering with it. Only other option would be to send it back with tracking, and once it is confirmed delivered PayPal will automatically credit you the original amount, plus the original shipping. You are responsible for return shipping...

Don Ro 09-07-2015 06:10 PM

Quote:

Originally Posted by AZ_porschekid (Post 8785124)
Once you open a claim with your credit card you lose the ability to open a claim with PayPal. Good chance you will lose since you openly admitted to tinkering with it. Only other option would be to send it back with tracking, and once it is confirmed delivered PayPal will automatically credit you the original amount, plus the original shipping. You are responsible for return shipping...

"Good chance you will lose since you openly admitted to tinkering with it."
~~~~~~~
I told VISA that AudioDoctor found 3 bad transistors and a funky resistor and that they wanted $600 - $700 to repair. I did not say to anyone that the receiver had been repaired.

Don Ro 09-07-2015 06:13 PM

If this comes down to the seller being unwilling to pay for half of the "estimated" repair and he wants to give me a refund, I'll just blow off the claim and keep the receiver.
If the seller continues to tell me and Ebay to take a hike and refuse a refund, I'll drop the claim and keep the receiver.
.
My goal is to corner the little prick into paying something towards the cost of putting the receiver in the state of condition that he claimed it was in in his Ebay ad.
Namely, "100% operational" and "tested as new."

stomachmonkey 09-07-2015 06:17 PM

Quote:

Originally Posted by Don Ro (Post 8784987)
I rewrote this to make sense to me.
Is this correct?
.
~~~~~~~~~
When you dispute a charge with your credit card provider they will typically initiate a chargeback process.

That entails taking your information then sending it to the Ebay seller's bank who will send a notification to the Ebay seller regarding the specifics of the dispute.

The Ebay seller can either accept the chargeback or provide documentation from their perspective as to why the chargeback is not valid.

If the Ebay seller simply ignores the notice, the chargeback goes through and the Ebay buyer gets his refund.

Chargebacks are not a slam dunk.

The process takes a week or so.

Had VISA decided to go that route you would have received a conditional credit.

Sounds to me like they (VISA?) are eating this one for you.

I would still sit tight for a week to make sure.
.
:confused:
.
~~~~~~
If the Ebay seller gets the $1,031.11 yanked , he'll want the receiver back ...either that or he'll agree to pay for half of the $612.45 check that I just wrote to AudioDoctor this afternoon.
And if he won't pay for half, what can/will he do?
.
~~~~~
BTW, so far I see no refund/credit on my VISA account.

In order to process credit card transactions a seller needs a merchant bank and the seller pays fee's per transaction.

In this situation EBAY is acting as the sellers merchant bank.

If VISA (actually your bank or card issuer to be more accurate) eats it the seller will never know.

If VISA (your bank) does in fact dispute it on your behalf then yes you may very well be sending it back which is why I said wait a week and see.

Any dispute beyond the original transaction is going to be between you and the seller.

VISA and EBAY will not get involved with the funds you laid out to get it fixed.

Credits can take 24-48 hours to show up on in your account.

It's really dependent on how quickly your bank operates.

You have to understand the relationships here.

VISA processes transactions, moves money around, that's about it, VISA does not issue cards to individuals.

Your bank, card issuer is a client of VISA and has an agreement to issue credit cards authorized to transact through VISA's money moving system.

EBAY is also a client of VISA's and acts as a proxy merchant bank for sellers.

Your bank and EBAY have very little to no interest in negotiating anything other than the original amount. Unless we are talking about a small personal bank that issued your VISA card to you they are not going to mediate.

You either get your money back or not, that's the extent of it.

Personally I would call AudioDoctor tomorrow and tell them you sent a check but they are not authorized to start repair until you tell them to.

You are moving too fast here and you have exposure to more aggravation.

If you do not see the credit reflected by Wednesday call your bank and ask what's up.

stomachmonkey 09-07-2015 06:20 PM

Quote:

Originally Posted by Don Ro (Post 8785144)
..
My goal is to corner the little prick into paying something towards the cost of putting the receiver in the state of condition that he claimed it was in in his Ebay ad.
Namely, "100% operational" and "tested as new."

Yeah good luck with that.

Take a chill pill for a couple of days.

First ascertain if your bank ate it for you or is going through the chargeback process.

Hopefully they ate it because in using EBAY you likely agreed to resolving disputes through them which is what they'll tell your bank who will then say sorry but we can't help you here.

JavaBrewer 09-07-2015 06:23 PM

Wow almost $1K for that system...First World Problem for sure.

Screw me, I tossed stuff like that in the garbage years ago.

Don Ro 09-07-2015 06:36 PM

Quote:

Originally Posted by stomachmonkey (Post 8785151)
Yeah good luck with that.

Take a chill pill for a couple of days.

First ascertain if your bank ate it for you or is going through the chargeback process.

Hopefully they ate it because in using EBAY you likely agreed to resolving disputes through them which is what they'll tell your bank who will then say sorry but we can't help you here.

Oh hell. I may as well forget this and chill out, as you say.
Ought I just let this roll as is and see what happens w/VISA?...hoping that they'll eat it.
I'm at the point where I like the receiver - just hooked it up and it's a beauty (now) - and I'll keep it no matter what.
The seller is a con and he just pissed me off.
I hate liars and cons.
But so what, eh? ;)

Don Ro 09-07-2015 06:43 PM

Quote:

Originally Posted by JavaBrewer (Post 8785156)
Wow almost $1K for that system...First World Problem for sure.

Screw me, I tossed stuff like that in the garbage years ago.

The Marantz 2325s are selling for over $1k on Ebay and more with a clean cabinet..and it's a crap shoot as to what you'll get - as was the case for me.
Mine tested out at 146 watts/ch. (below factory THD) this morning at AudioDoctor...after being reworked.
New it was advertised at 125 wpc.
.
Oh, and it packs a damping factor of 70!


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