What would you do after waiting 4 months for these custom wheels?

[camdon]

I ordered these custom wheels for my 964 Turbo (will leave the company name out for now).

They were supposed to be powder coated and also ceramic coated for an extra 350.00

I paid almost 5000.00

When I brought them to a high end Porsche shop with a state of the art tires machine you can see what happened in the picture.

I sent a photo to the company and literally his reply was this " Really you want to do a touch up. I don't think it will be that noticeable. You certainly don't want to do a complete refinish. A local NAP or Pep Boys often have a huge selection of touch up paint. Wish I could do more.It's a bummer. You'll sort it out"

What would you say/do at this point?

[75 911s]

First off, I'm sorry you are dealing with this. In my experience, many tire shops hold the tire on that center section and when careless, can damage and chip the center paint quite easily. I took two brand new maxilites to costco and they chipped the center up just like that. It got so bad, that I started mounting the tires first and then painted the wheel later, masking off the tire.

In my experience, the only place competent to mount a tire is a specialty Porsche shop. Perhaps it shouldn't have chipped so easily, but they really had to wack it there on the machine to make it chip off in a few places.

Secondly, the inner paint line is garbage and that's on the wheel company that did the wheels. That's just sloppy and poor craftsmanship. I did a better job masking my RSR job for $50 at home.

Lastly is the crappy customer service. At a 5k price point, I would expect a "no problem, send them back and we will take care of them"

BTW can you show the whole wheel? curious as to what they look like.

[Flojo]

4 month, $5k and a stupid reply!
I‘d be angry as fu**!

Sorry for your disappointment, I feel with you.

They should redo these!

[mrbogangles]

Wheels were powder coated?

Powder coat does not chip that easily.

[camdon]

I agree. And he said they are powder coated. I agree that it should not have happened. Its not like I took them to Pep Boys. This is a high end Porsche place with a high tech tire machine. The other 3 were fine.

[Geronimo '74]

Originally Posted by Flojo

4 month, $5k and a stupid reply!
I‘d be angry as fu**!

Sorry for your disappointment, I feel with you.

They should redo these!

This!

[Norm01]

I believe they were reversed mounted. When I had a set of expensive wheels reverse mounted at my tire shop, the first thing they asked is if they were recently painted. Your problem seems to me to be caused by paint that isn’t fully cured and the pressure of a reversed mounting machine on the centre bore.

[75 911s]

In the first pic, that inner paint line, is that how they came? or was that somehow damage caused by the tire mounting as well?

[faverymi]

For future information

Blue tape is your best friend

[EdRogers]

I would raise hell with the tire shop, wouldn't they be on the hook for the chipping around the cap? It wasn't chipped when you dropped them off.... If they handle expensive wheels for a businees, they should have been more careful.

As far as the paint lines, for 5k+, I would expect better than that, and I would let them know. That looks like something I would do, and I would never charge for my painting skills.

[Hi_Fi_Guy]

Either the tire installer needs to step up and pay for the "touch up" or the wheel shop needs to step up and fix it. Either way it should not be your problem but you will get no satisfaction unless you force the issue or do it yourself.

On a side note I rarely see this sort of arrogance outside of Porsche shops. I've owned exotics, beaters, and everything in-between but the "Porsche tax" is never ending. If it was an exotic shop they would be too busy kissing your ass to piss you off. If it was a shop for American or Japanese performance cars they would typically charge a lot less. In Porsche land we're caught in the middle. They charge us the exotic price but rarely live up to the price with their service. Many of these P-shops want the prestige and $$$ but few want to stand behind their work. If was anything other than Porsches they would be out of business already.

[Matt Monson]

Installer, not manufacturer.

[camdon]

This is the way they came with those tape lines believe it or not.
Power coating after sitting for 2 weeks should not have come off by the rubber piece on a reverse mounting machine.

Very disappointed all around. The rim place said 300.00 to refinish and I also pay shipping both ways.
I would tell them to kiss off but what if I need them down the road. Suppose I bend or crash a wheel. Then what?

[AG81]

After waiting 4 months on my custom wheels that cost almost the exact same amount......... I mounted them myself... It was a pain in the ass due to my tire selection having a extremely stiff sidewall.

What your dealing with sucks. But it's part of having cool stuff made to order.

[zedsn]

Sorry for your misfortune but if it were me I would pay the shipping both ways and fork out another 300 but I would ask the installer to help with some of the bill. If you are not up to that then touch up around the center cap. By the way whoever masked your wheels did a really bad job and that person should be flogged!

[danco_]

As a customer who has paid $5k, I think you are entitled to name the wheel manufacturing company who you used, as well as warn other Porsche owners like us.

It's better if we can avoid an issue such as this if we can steer clear of said company. At the same time, said company will get their act together VERY quickly and have you taken care of faster than you can update this thread.

Use media to your advantage. They screwed up, not the installer.

[AG81]

Originally Posted by zedsn

whoever masked your wheels did a really bad job and that person should be flogged!

^
x2

[eimkeith]

What brand wheels are they? Weird shapes around the centercap/hub area where the spokes join - I don’t think I’ve seen those before.


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[Mike80911]

Did that happen when the tires were being mounted or when they were being balanced? Looks more like damage from the balancer most tire machines never touch the center section. Either way it sucks and as already mentioned the lines do look terrible. Maybe you should mention the company name if that is the work they turn out just to warn others.
I would also mention the lines when talking to the manufacturer and tell him to fix the entire wheel
Good luck

[camdon]

I am still waiting on his next reply. I sent him a link to this thread.

It happened on the tire machine. Other 3 wheels were fine. Looks very thin to be powder coated.