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Rick Lee's Avatar
 
Join Date: Jul 2001
Location: Cave Creek, AZ USA
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Three tries for an alignment? How many chances are you gonna give him? Even the shops with bad reps around here will redo alignments and CB's a few times and only charge once for them. I always give a good plug to my favorite shop (ASG in Merrifield). They do it right the first time, but wouldn't even think of charging me to tweak or change something they had already been paid for.

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Old 10-13-2005, 01:11 PM
  Pelican Parts Catalog | Tech Articles | Promos & Specials    Reply With Quote #21 (permalink)
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Sorry to add my newbie thoughts, but from what you mention, the burns could either be welding or soldering flux residue. It's very corrosive (by design) and after being heated (through flame or soldering tip) will turn into a tar-like residue. It would have no problem eating through leather when hot as well...

Good luck on the resolution....
Old 10-13-2005, 01:38 PM
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You can get that seat(s) reupholstered right in Mad Town. It'll look better than new.
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Old 10-13-2005, 01:57 PM
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That's crazy to pay for three alignments done by the same shop within a few weeks time. The shop that I take my car to for alignment guarantees the alignment for 6 months or 3K miles. This guy is good too. Was recommended by the Porsche dealer.

I had a similar issue with a dining room chair during a move. When the dining room set was moved into the dining room by the movers, I noticed a burn hole the size of a cigarette and since no one in my household smokes, that left only the movers (one gent was puffing away during his break). I called them on it and they not only had the damaged chair reupholstered, but they reupholstered the entire set so they would match - no charge to me. He told me they had insurance to cover that type of accident.

He should fix it to the same condition as when you took it to his shop - they are the ones that caused the damage..

Good luck!
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Old 10-13-2005, 02:19 PM
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Does the mechanic smoke? Cigarette / Cigar burns the leather in that manner.
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Old 10-13-2005, 02:21 PM
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Those burns look like they came from a drop light using an incondesant bulb and a metal cage on it.
I know at the shop where I work if we make a mistake the company coveres it. I also work at a shop where if we (the wrenches) make a mistake we tell the boss and it is usually fixed before the customer gets back in the car.
The shop should fix your car if in fact they did the damage or at least split the cost.
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Old 10-13-2005, 03:37 PM
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Good news! No charge on the damage and alignment. I spoke with the owner/mechanic at great length about my car, it's suspension, and why he was having problems. While I will say I still don't get it, his explaination made sense. Furthermore, it runs straight, so problem solved. He was going to charge me for the seat work, which, by coincidence, was performed at his location by a 3rd party. However, I simply asked him, "just out of curiosity", what could have caused the problem. He was under the impression it was something that happened to the seats prior to it's arrival. When I told him that I knew, in fact, that the seats were fine when I brought it in, he immediately told me he would take care of the bill. I was very relieved to hear that, as that is the kind of person I want to continue to do business with. We discussed the possibilities a while longer and I got the idea that he still wasn't convinced it happened at the shop but still had no problem paying for it. I figured that he was as convinced that it didn't happen there as I was convinced it did, so I thought it only fair to split, instead of him paying all of it.

So that's where we left it. Yeah-I said I wasn't charged. Truth is I wasn't. I elected to pay half. The most important thing is, I need to trust the people I do business with. It's not about the money, it's about honesty, accountability, and fair play. I'm very happy to say this individual satisfies that requirement nicely.
Old 10-15-2005, 02:31 PM
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Quote:
Originally posted by Sebring77
I elected to pay half.
You're a stand-up guy!
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Old 10-15-2005, 03:10 PM
  Pelican Parts Catalog | Tech Articles | Promos & Specials    Reply With Quote #28 (permalink)
wanna buy a stripper pole
 
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Quote:
Originally posted by scottb
You're a stand-up guy!
and it should go a long way towards letting your mechanic know that your a customer he should work hard at keepng.
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Old 10-15-2005, 03:19 PM
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yeh - and next time the shop owner will point out any tears or burns on a car that comes in to the owner - sounds like he is unaware that a helper did this...

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Old 10-15-2005, 03:23 PM
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