When is long too long?
 

Assuming that you took your car to the shop and the particular job was going to take 4 weeks,but twice that time has gone by and you still don't have your car because a particular part is not avaible,when is long too long? should the customer be compensated?
after all it cost you 1,000 US dollars to rent a car. you havent give a dime out yet and they trying to explain to you the problem with the particular part, how do you deal with this?
any coments........

What part is taking too long? Many shops use this as an excuse. I think we can find almost any part and have it shipped to us in a couple of days, no?

I've had to purchase a couple of parts from a Porsche dealership directly. I called around to most of the usual parts places like Pelican, Automotion etc, but was told that these were "Porsche Only" parts. The dealership didn't have them in stock, and had to order them from the factory. One part came in in 5 days (they had told me it might take as long as six weeks), the other part still hasn't arrived.

You could always call a Porsche dealership directly and see what they quote you for delivery.



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Bill Krause
'79 911SC Euro

Even if it was a "dealer only" part, don't most big dealerships get orders at least once a week from a central distribution point and/or from Europe. Unless it's a rare racing part I would think a week give or take a few days is long enough. This guy's waiting over a month. The shop that's doing the work should not be waiting forever for a Porsche part, they ought to know to call one of the big California dealerships to get the parts quickly. And I think Porsche dealerships can also arrange air shipping for an extra fee direct from Germany.

When is long too long? I don't know but my girlfriend says if I fold it in half it's just about right. HAHAHAHA http://www.pelicanparts.com/ultimate/biggrin.gif

No, we're not talking about inches here, we're talking about time. The effective range is about 20 to 50 minutes, I think. Excluding preparation.

You know, the auto parts distribution network in this country is nothing short of amazing. I stood at my favorite parts counter at about 5:30 on a Friday afternoon, and was told that a 911 flywheel on a shelf in a California warehouse would be in my hands at 10:00 the next morning. And it was.

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'83 SC

juan ruiz,

What parts are they telling you that are taking so long? In this day and age of UPS and FedEx, nothing should take weeks. Unless its a very special or hand made part, you should get almost ANYTHING in a week or two.

Any longer and they are playing games with you...

JA

Yeah, all the above and --- find out what parts they're waiting on and go shop/locate it yourself for less money (let us know and we'll probably help you out) ... then tell them where to get it and what it costs. Watch 'em choke over the lost parts mark-up they won't have the guts to charge you!!! http://www.pelicanparts.com/ultimate/mad.gif
Maybe next time they'll tell you the truth about what the hold-up is! http://www.pelicanparts.com/ultimate/tongue.gif

The part that im waiting for, is a custom built turbocharger from garret,and i just receive my floor mats which i order from my local porsche dealer 7 mothns later,welcome to the porsche world i guess.