What is going on here?

First, you admit that you were wrong, then you ask to have the thread deleted; your thread is not deleted, so you pack up your toys and go home?

I just read this post and must ask, what else do you expect Wayne or his organization to do? all one can ask for in a retail environment when something goes amiss, is that they correct it and make it right - and that's what he/his organization did. Kudos! I don't know how much that part was, but i can tell you that i have had far s***ttier service response from a medical company about an insulin pump and these puppies are not your five and dime variety. I wrote the CEO and didn't even get a response, not even a form letter acknowledging my concern. Needless to say, I avoid doing/buying from this outfit and I make sure that ppl know about my experience... I'm sure it has crossed many ppl minds that it is easier to refund the money and bid adieu than making it right. the very essence of participating on this website is testimony that there is value to us/you of this website, and if Wayne benefits from selling parts, good for him.

Plan ahead so one has time for contingencies in case things just don't work out.

Like I said, I understand your frustration, and thanks for clearifying things for me. I sincerely hope everything turns out for you. Unfortunately, you deciding to take your ball and run home is not what anybody was looking for.
Tom

customer service
 

I cant even imagine how hard it is to hire decent employees these days,I think Wayne has done a very good job,I have had excellent customer service from Pelican,If only all customer service was this good,maybe people wouldn't be as stressed out.Think DMV,Cable Co,Phone Co etc etc etc.:cool:

I would want to find out exactly how this non-returnable electrical part ended up in my new parts supply chain.

What if it was the type of part that showed no evidence of being installed? Would you have taken it back if it didn't work?

First of all this thread doesn't seem very "deleted" to me. Not right now, anyway.

Second, what you have there is not called a "deadline." It's called "excitement". Enjoy it.

Third, receiving criticism well is difficult, but you should learn how. Once I posted a jacka$$ thread on here because I was mad about something, and a few guys called me an idiot. Turns out those guys were right, and I learned my lesson. That's why this place can be good. Try the 'other' forum, and maybe you'll like it better, but someone said people are the same wherever you go.

I guess I started the decline here. Sorry to the OP if I caused him to have a heart attack over this. You know, you do have to expect a little defensiveness on this forum towards Pelican because of their service and this BBS, just to mention a couple of things.

Most people don't know this, but I worked at Pelican for a short time doing some vacation relief last year. I worked right outside Judy's office. There my not be a more qualified Customer Service Manager anywhere. She has something like 30 years in the field. I don't see her saying to try to call Wayne. If she did, she must of really been getting the business on the phone.

It has to be a pretty extraordinary situation to even get Judy on the line. She has mostly 2 and sometimes 3 assistants, plus the sales staff to handle problems. No one anywhere has this focus on customer service that Pelican has that I've dealt with. And that includes a lot of unrelated businesses.

I've been sent wrong stuff on occasion and never had a problem getting what I needed in return. What's more, I made a couple of mistakes at Pelican and know what it feels like to be on the wrong end. It's not a job I would go back to. So, I defend the Pelican process.

no it was the other tech that told me that basically I could return the part and I was out of luck on the replacement if I didnt like that contact wayne, I was not nice to Judy and for that I am sorry and I thanked her for her help when I hung up. To answer the question above about the condition of the part it was beat to hell and had both the red and black wires worn through to wire so it shorted out on the dizzy.

I've corresponded with gsmith660 via PM and I think the issue is pretty dead. Mistakes were made and acknowledged on both sides. It is unproductive to continue the rancor.

gsmith660, come on back and lets all be friends.

oh boo hoo,

T :)

You started this thread as your basic, everyday tool, but ended it a crybaby. Well done!

gs doesn't seem to be a bad guy. I won't go into detail of my PM's with him, but I really think we should just let this go.

I hope he will re-think leaving Pelican. I really don't think we want to lose a fellow Enthusiast. Anyone else want to give some support to keep him from leaving Pelican?

he should do whatever he wants.

Hmm. I sure wish I'd never done or said anything in the heat of the moment that I later regretted. Kind of makes me want to cut the guy some slack instead of piling on. I've certainly done worse.

I don't think anyone's proposing to shoot his dog or anything.

The first post was arguably a mistake, the post crying that he's leaving was certainly a mistake (that's never a good move), but no biggie.

True enough. Then again, I wasn't referring to comments regarding whether his pets should be executed. I was commenting on behavior like yours, when you indulged yourself in some add-on condemnation after the point had been made, reinforced by others, and acknowledged as a mistake by the OP. That's why I called it "piling on".

And you did it again in your last post. It's your privilege to do so, but it's mine to call you on it too.

Sorry to get off on a bad foot with you like that. I'm not comfortable speaking up like this, but I hate seeing a man getting kicked while he's down even less.

Fair enough. Your post made me look back to see what you were talking about, and I now see it. I had not noticed his post after his "I'm leaving" in Post #20. I see and accept your point.

Still, it's all no biggie. I don't think the OP should worry much about it. It's just the internet.

Children! Children! Play Nice!

Best, Tom

This thread can probably only go downhill very fast from here, I'm going to close it.

-Wayne