| lateapex911 |
02-19-2011 01:05 PM |
One of the reasons I buy Bosch tools is that they are good tools, often with exceptional features, and good service.
Two examples: My drill driver failed on a job at 3:30 in the afternoon. Smoke came out. They hate when that happens, LOL. I called Bosch service, and the next morning, at 9:30, my FedEx guy was at the door with a new one. Included was a prepaid label. He waited while I unboxed the new and boxed the old busted one. Total downtime: 2 hrs.
At a recent tradeshow, the Bosch reps were chatting and showing the products. I mentioned how I'd modded my table saw for router use. Instantly, I was asked into a meeting room, and another guy was called in. For 20 minutes we discussed what I did, how it worked, and they told me of their prototypes and wanted to know what I thought.
Listening to the guys who use the tools. Being "IN" the field. Good stuff. And it shows in the innovations.
Wayne is very similar.
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