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Registered
Join Date: Feb 2003
Location: Orange CT
Posts: 717
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What do I do with something reported incorrectly to Car fax?
I'll try to make a long story short. I bought a car from a friend and I now find out the Car Fax is wrong.
Here's the deal. His wife backed into it a few years ago and dented the quarter panel. There wasn't a lot of damage, but he claimed it on his insurance. I fixed it so I know exactly what was wrong. Someone just ran a report on the car and found it was reported as a total loss for this claim. It's an error from the insurance company but what can I do to correct it? My friend is calling them now, but I'm not sure if they can go back and change it. I know this stuff happens a lot but have never heard if it's ever had any positive outcome. Any help would be greatly appreciated. |
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07-15-2013, 12:04 PM
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Registered
Join Date: Apr 2007
Location: wisconsin
Posts: 2,567
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Curious to see what you learn. One of my cars has 18,000 miles. Emissions guy entered 118,000 miles.... Now it shows odo rollback...
Never figured out how to fix it. Good luck. Bo |
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07-15-2013, 01:35 PM
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Registered
Join Date: Feb 2003
Location: Orange CT
Posts: 717
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I tell people to never trust Car Fax. Mainly because I've seen so many poor prior repairs done and the history never showed any damage. My new advice will be to run one to make sure they didn't make any mistakes.
It's a CT car and ANY total loss car gets the title stamped salvage and then has to get inspected to get a rebuilt title. The report even says no salvage history. It's clearly a mistake and they better do something to correct it. The insurance Co has been contacted so hopefully someone there will be able to help. It's just not right that I may have to take a huge hit when I sell this car for something that's incorrect. |
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07-15-2013, 01:50 PM
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look at the date make sure that it was the same accident date.it could have been a total loss prior to the last accident.
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76 carrera 3.0 SSI W/M&K 1RARE76/]89 carrera 4 (964)SOLD 87 targa 3.2,fabspeed cat bypass,sw chip,m&k exhaust(sold)94 carrera 2 cabriolet(sold)00 carrera 996(sold) 95 993,red,meanest looking one(sold) 83 911 sc targa,my first porsche(sold) 
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07-15-2013, 02:43 PM
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Carfax is nothing more than a summary of public records. As others have mentioned, just because it comes up on a carfax report, doesn't mean it's true. The DMV doesn't "report" anything to Carfax. Carfax is a commercial outfit and the DMV has no obligation to report anything to them. Carfax is very clever in their commercial saying "as reported to Carfax". This does 2 things. It gives them an "out" if something comes up that wasn't on the report. It also gives the impression that everything about your car's history has to be reported to them. Brilliant marketing.
Unfortunately, if a car is a financial loss for the insurance company, it is considered "totaled". As most people, when I hear "totaled" I think physically it was totaled. A 15 year old Chevy worth $1000 can suffer a minor front bumper crunch costing $1500 to fix, but the ins. company will write it off. Even though the car is perfect otherwise.
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The "collection" 1983 911 SC Targa (1 of 1430 imported) 1994 MB E320 Coupe (1 of 825 imported) 1992 MB 190E 2.6 2004 Volvo V70 2.5 Turbo (1 of a bazillion imported) 
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07-15-2013, 03:42 PM
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Join Date: May 2011
Posts: 7,245
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I guess Carfax is like any other digital record file, a roach motel: Errors check in, but they never check out!
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79 SC Targa 72 T Targa Sold 68 T Coupe Sold 65 912 Coupe Sold 62 356B Coupe Sold |
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07-15-2013, 04:24 PM
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Registered
Join Date: Feb 2003
Location: Orange CT
Posts: 717
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The insurance company is giving a letter saying the car was not a total loss. It is a mistake, which I already knew. I've been told by a couple people that Car Fax will correct the report with that letter....so we will see.
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07-15-2013, 04:26 PM
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Vintage Owner
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car fax
Ran into the same issue. A technician at the emission station read the odometer as above the reportable range (must have been looking at the trip odo). It's on the CarFax report, and stays there, even though all the maintenance records follow the calendar dates perfectly from it's original owner! As they say, this is what they find, but don't trust it by any means!
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07-15-2013, 06:43 PM
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Registered
Join Date: Jun 2012
Location: Seattle, WA
Posts: 540
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I have had success with both Carfax and Autocheck correcting mileage errors. There is a link on their site to do this. In both instances I sent them the documentation, service history, etc which substantiated my claim that there was an error and they corrected the record.
As it relates to accidents I have been screwed by Carfax. Had a Cayenne with 1400 miles in the state of Washington and out of the blue an accident is reported in NY 3,000 miles away. I sent them a service record showing the car to be in Washington within 2 weeks of the supposed "accident". I argued it was not possible or reasonable, they claimed an accident report with my VIN was filed and it was out of their hands. Someone fat fingered the VIN on a police report and it landed on my car. Needless to say not my favorite company... |
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07-16-2013, 07:27 PM
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RETIRED
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I believe that they are required to operate under the same laws as credit reporting agencies. You dispute, they have to prove it.
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1983/3.6, backdate to long hood 2012 ML350 3.0 Turbo Diesel |
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07-16-2013, 07:42 PM
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My Favorite
AWSOME 964
carrera 3.0
1970 Porsche 914-6 (sold)
1973 porsche 914-6 conversion (sold)
1984 Porsche 911 Carrera Targa - sold
GMC Motorhome
Da cab
