Griffith's Technical Support and Customer Service

[JRSIII]

Hi all. I just wanted to take a moment to share some positive feedback about Griffith’s level of technical support and their customer service. I had purchased a competitor’s evaporator some time ago through our host, and had a question about how to install the temperature sensor aluminum tube. I PM’d user kuehl, completely oblivious to the fact that he was with Griffith’s. After a quick discussion about why I didn’t purchase a Griffith’s evaporator (I didn’t know about them at the time), they took the time to provide me with a very detailed and very informative answer to my question. I feel this says a lot about a company, that they would do this even though I had purchased from someone else. Had I know this earlier, I would have definitely purchased their product. And for what it’s worth, I had emailed the same question to the competitor several weeks ago and never got a reply. Thanks again Griff.

[carreradpt]

I whole heartedly agree that he has great technical support and customer service. He was always available to answer questions and his product guide and instructions were outstanding. A very pleased customer. Plus, he is on this forum sharing his expertise freely and that is worth a bunch in my book.

[Missed Approach]

I'll agree wholehearted with everything stated on Charlie. Great products, great support and patience of a Saint (Trust me, I asked the man some completely idiotic questions)

[aschen]

it doesnt get better. Order one of their kits, whey you see the instruction manual, you will understand how much they care about customer service

yes instruction manual, not "install sheet"

[Bleedsblue]

+1. I haven't personally interacted with Griffiths, but a local shop did when servicing my Griffiths kit, and said over the phone he was incredibly helpful and went overboard to assist.

[Dan J]

Griff is a genuinely nice guy. And completey the old school real deal
Someone I would recomend with absolutely no reservation

[Rawknees'Turbo]

Originally Posted by Bleedsblue

. . .when servicing my Griffiths . . .

???

!!!



Now that's what I call expressing appreciation for outstanding goods and technical support!!!

[cmonref]

Thumbs up in all respects for over 12 years now.

[Mike Andrew]

Numerous interactions with Charlie over the years as I have a hybrid of his components and a competitor's and he has been extremely helpful. Talked me out of buying a new rear condenser when I had problems getting the old one in after a new lid and tail during a repaint and told me how to get it to fit. Definitely a stand up guy.
(And he returns calls/emails promptly)

[gsxrken]

Helped me troubleshoot a bad hi/low pressure sender over email and phone, and then sent out a replacement for no charge... 4 years after my purchase!

[Corvus Corvax]

I guess this is the thing neither Reid nor Willard will ever get. Customer service is king. Selling product is great, but if you don't support it, you've made a one-time sale, AND you have some folks who are ambivalent about you and your product. I've only bought a little bit of Charlie's stuff - I didn't go crazy like some of the people who changed out EVERYTHING. But he has treated me just like I bought the store out. How do you put a price on that? The instructions that came with the products were detailed and specific. If you didn't know how to do anything, you could put a GTI system in your car. All the details are addressed. It's almost like he cares about fellow 911 owners. Almost.

[86 911 Targa]

This guy is "TOP GUN".....

Nobody better!

Gerry