Pelican Parts
Parts Catalog Accessories Catalog How To Articles Tech Forums
Call Pelican Parts at 888-280-7799
Shopping Cart Cart | Project List | Order Status | Help



Go Back   Pelican Parts Technical BBS > 1- Porsche Technical Forums > Porsche 911 Technical Forum

Reply
 
LinkBack Thread Tools Rating: Thread Rating: 1 votes, 1.00 average.
Author
Thread Post New Thread    Reply
Registered User
 
Join Date: Jul 2014
Location: Nashville, TN
Posts: 8
North Hollywood Speedo Trouble

I was hoping to see if anyone had a recent experience with North Hollywood Speedo. They have had the gauges from my '75 911 for about 3 months now. When I initially shipped them out they stated that they would review them and call me to discuss restoration options and pricing. After 1 month of not hearing from them I called and they said they hadn't gotten to them yet. Same response after another month. After the third month I have finally received a few pricing options by email. I have been calling for the past several days to discuss the quote and start the restoration process. Every time I call the same lady answers the phone. Every time she is very brief with me and borderline rude and says that a technician will call back. After 5 days of calling I have yet to receive a return call. I am beginning to question whether or not I should just ask to have the gauges returned to me so that I can go elsewhere.

I shipped the gauges to NHS (from Tennessee) because of their good reputation on this forum. Have the good ol days of customer service passed or should I just wait it out and hope for a good final product?

Suggestions?
Old 06-13-2017, 07:54 PM
  Pelican Parts Technical Article Directory    Reply With Quote #1 (permalink)
Registered User
 
Join Date: Feb 2014
Location: Lomita, CA
Posts: 867
As mentioned before, Pelican Parts provides this service.
__________________
Dave
Old 06-13-2017, 10:44 PM
  Pelican Parts Technical Article Directory    Reply With Quote #2 (permalink)
Registered User
 
Join Date: May 2017
Location: San Francisco
Posts: 73
These guys did my E-Type gauges. The work was outstanding and very reasonable. They are supposedly the go to guys for a lot of the concours guys.

About
Old 06-13-2017, 11:16 PM
  Pelican Parts Technical Article Directory    Reply With Quote #3 (permalink)
aka 'vageen'
 
unclebilly's Avatar
 
Join Date: Nov 2003
Location: Calgary, Alberta
Posts: 4,094
Garage
They just received my speedo yesterday...
__________________
76 930 - featured in Sept 2013 Pano
77 911S Wide Body GT2 WCMA race car
86 930 Slantnose - featured in Mar-Apr 2016 Classic Porsche
Yoosta have: 90 C4 Targa, 87 944, 73 911 ChumpCar endurance racer - featured in May-June & July-Aug 2016 Classic Porsche
Old 06-14-2017, 01:46 AM
  Pelican Parts Technical Article Directory    Reply With Quote #4 (permalink)
1988 Carrera
 
shadowjack1's Avatar
 
Join Date: Apr 2011
Location: Slidell, LA
Posts: 634
Garage
I called them a while back to inquire about having a volt meter installed in my speedo. It took two trys to get a call back. Guy was not sure about the price, said about $500.00 or so. I asked if I could get a firm price, he never called back.
__________________
88' Carrera
79' SC gone (lost to Katrina)
75' Targa gone
72'914 gone
72' 914 gone too
Old 06-14-2017, 05:08 AM
  Pelican Parts Technical Article Directory    Reply With Quote #5 (permalink)
Registered User
 
Join Date: Jun 2008
Location: SE Pa.
Posts: 663
I sent them my tach this winter. It had the dreaded "bounce" and I wanted the face "clocked" to put redline straight up.
I discussed the work with them before I sent it. I included a note with what I needed. I discussed it with them again after they received it.
They took a few more weeks to get started, then the technician called to find out what I wanted done.
I finally got it back and it was beautiful - but the face had been rescreened in the stock orientation.

I called and discussed it with them. They made it right (which took about 3 more weeks) and it is beautiful.

So it was slow and communication wasn't great. The quality of work was great.
__________________
1981 911 SC
Old 06-14-2017, 05:11 AM
  Pelican Parts Technical Article Directory    Reply With Quote #6 (permalink)
Administrator
 
Dmitry at Pelican Parts's Avatar
 
Join Date: Aug 2016
Location: Los Angeles, CA
Posts: 2,894
Garage
Quote:
Originally Posted by mysocal911 View Post
As mentioned before, Pelican Parts provides this service.
Hi Dave - not sure if I'm understanding you correctly, but we do not do repairs. We actually advise against anyone doing their own, as the needles are extremely delicate and very expensive to replace if needed a new one.
Old 06-14-2017, 02:28 PM
  Pelican Parts Technical Article Directory    Reply With Quote #7 (permalink)
gtc gtc is offline
abides.
 
gtc's Avatar
 
Join Date: Nov 2006
Location: Seattle, WA
Posts: 7,219
Garage
Porsche 911 (1974-1989) - Gauges & Miscellaneous - Page 1
__________________
Graham
1984 Carrera Targa
Old 06-14-2017, 04:37 PM
  Pelican Parts Technical Article Directory    Reply With Quote #8 (permalink)
Registered User
Quote:
Originally Posted by Dmitry at Pelican Parts View Post
Hi Dave - not sure if I'm understanding you correctly, but we do not do repairs. We actually advise against anyone doing their own, as the needles are extremely delicate and very expensive to replace if needed a new one.
Left hand meet right hand and see above ^^^^^^^^^^^^^^
Old 06-14-2017, 04:56 PM
  Pelican Parts Technical Article Directory    Reply With Quote #9 (permalink)
Registered User
 
Join Date: Feb 2014
Location: Lomita, CA
Posts: 867
Quote:
Originally Posted by nathanbs View Post
Left hand meet right hand and see above ^^^^^^^^^^^^^^
Thanks guys! Marketing needs to do a Pelican Parts Catalog search before posting.
__________________
Dave
Old 06-14-2017, 09:46 PM
  Pelican Parts Technical Article Directory    Reply With Quote #10 (permalink)
Registered User
 
Slowroller's Avatar
 
Join Date: Jul 2015
Location: Los Angeles
Posts: 57
Nhs

I had a dead speedo, brought it to them on a Monday had it back by Friday.
This was two years ago and it ran 165.00.
Maybe I hit them up when things were slow.
__________________
73TS
86 Carrera
------------
The only thing I like flat is my 6
Old 06-14-2017, 10:19 PM
  Pelican Parts Technical Article Directory    Reply With Quote #11 (permalink)
Registered User
 
Join Date: Jun 2013
Posts: 35
Quote:
Originally Posted by Dmitry at Pelican Parts View Post
Hi Dave - not sure if I'm understanding you correctly, but we do not do repairs. We actually advise against anyone doing their own, as the needles are extremely delicate and very expensive to replace if needed a new one.
1988 Porsche 911 Carrera Coupe - Gauges & Miscellaneous - Page 1
Old 06-15-2017, 12:45 AM
  Pelican Parts Technical Article Directory    Reply With Quote #12 (permalink)
Registered User
 
Join Date: Jan 2006
Location: Clayton NC
Posts: 1,443
Boese75 - I have posted in this forum a few times about an alternative to NH or PA for those of us east of the Mississippi who need gauge refurb/restore. Nichols Speedometer and Instrument in Greensboro NC. Good prices, quick service, and they answer the phone. VDO shop for 35 yrs. They did all the instruments for the 70 after the fire. Gauges smoked and water damaged. Had them back in 3 weeks looking like new with guarantee. 3-4 months wait and they won't talk to you? Get your gauges back and try Nichols. One note, they don't do fancy custom stuff.
__________________
gary
70T coupe forever almost done
88 Carrera Targa diamond blue
Old 06-15-2017, 04:50 AM
  Pelican Parts Technical Article Directory    Reply With Quote #13 (permalink)
Registered User
 
Puma's Avatar
 
Join Date: Sep 2008
Location: Arkansas
Posts: 698
I restored my gauges myself. It wasn't really that big of a deal.
__________________
see Pumas 68 resto
Old 06-15-2017, 06:49 AM
  Pelican Parts Technical Article Directory    Reply With Quote #14 (permalink)
Registered User
 
Jameel's Avatar
 
Join Date: Oct 2015
Location: Iowa
Posts: 460
I sent out a speedo for the odo gear change and and a sweep issue, along with the oil gauge to calibrate the temp. Took the gauges out this Monday, overnighted them. They called me Tuesday to say they got them. 30 minutes ago they called again and said they are fixed and ready. Got my shipping notification just a minute ago. If Priority Mail makes it back to Iowa in 2 days I'll have them on Saturday. Unless they goofed up the repair, I'm a happy camper. I've also used Pelican, good experience with them too.
__________________
1983 SC Chiffon White
Fresh 3.0 JE 9.5:1 964 Cams. SSI's w/2-1 exhaust. Backdated Heat. CIS
Old 06-15-2017, 08:31 AM
  Pelican Parts Technical Article Directory    Reply With Quote #15 (permalink)
Administrator
 
Dmitry at Pelican Parts's Avatar
 
Join Date: Aug 2016
Location: Los Angeles, CA
Posts: 2,894
Garage
The service that we offer is for people that do not know about North Hollywood Speedo - we send off the parts to them for refurbishment. We don't do the actual repairs.
Old 06-15-2017, 09:34 AM
  Pelican Parts Technical Article Directory    Reply With Quote #16 (permalink)
Registered User
 
Marc Bixen's Avatar
 
Join Date: Jan 2010
Location: West Los Angeles, Ca.
Posts: 300
Garage
Boese,
We've been using NHS for 30+ years. The compay changed owners about 2 years ago from what I remember. Since, there has been a little "readjustment" time. Their prices have gone up a bit, but how else do you stay in business. Last time I discussed restoration of a gauge set for a 911, which is totally different than a repair, they said a minimum of 2 months depending on their work load at the time. There is also Palo Alto speedo, whose owner use to be associated with NHS. But my opinion is to stick with it as we have, and you'll be happy with the final results. Perfection takes time.
__________________
Marc Bixen
Red Line Service
West Los Angeles, Ca.
Old 06-15-2017, 02:24 PM
  Pelican Parts Technical Article Directory    Reply With Quote #17 (permalink)
gearhead
 
Join Date: Nov 2007
Location: Loverland, CO
Posts: 12,832
Mark brings up a very good point. Don't confuse their restoration service with a minor repair like a drive gear. Two different things with very different lead times.
__________________
1974 911 Restorod
1974 914 Bumble Bee
1975 911S Tom's Targa
2008 Cayman S Mule
Old 06-15-2017, 03:56 PM
  Pelican Parts Technical Article Directory    Reply With Quote #18 (permalink)
 
Now Available for Ordering:   101 Projects For Your BMW 3 Series 1982-2000  [more info]
Registered User
 
Join Date: Feb 2014
Location: Lomita, CA
Posts: 867
Quote:
Originally Posted by Dmitry at Pelican Parts View Post
The service that we offer is for people that do not know about North Hollywood Speedo - we send off the parts to them for refurbishment. We don't do the actual repairs.
Someone has previously posted that Pelican Parts for many years has been using a speedo repair
shop in the South Bay of SoCal, right?
__________________
Dave
Old 06-15-2017, 06:51 PM
  Pelican Parts Technical Article Directory    Reply With Quote #19 (permalink)
Registered User
 
Join Date: Dec 2012
Location: Seattle
Posts: 2,593
Might also be worth looking at Seattle Speedometer. I have not used them but spoke with the owner and it seems like they do nice work.

Seattle Speedometer | Gauge Repair and Restoration
__________________
1982 911 Targa, 3.0L ROW with Webers
Old 06-15-2017, 07:41 PM
  Pelican Parts Technical Article Directory    Reply With Quote #20 (permalink)
Reply

Thread Tools
Rate This Thread
Rate This Thread:

 


All times are GMT -8. The time now is 07:58 PM.


 
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2017 Pelican Parts LLC - Posts may be archived for display on the Pelican Parts Website -    DMCA Registered Agent Contact Page
 

DTO Garage Plus vBulletin Plugins by Drive Thru Online, Inc.