Help!! Car painted wrong color!!
 

guys i need your advice. long story short. my car is in the paint shop getting a full respray (glasurit). i told the guy to paint it the original color (474 palisander metallic) kind of a dark brown metallic. so when the guy finishes spraying the car he calls me and tells me to come down and check it out. i knew right away it wasnt right. i told him i thought it would be different, he says that is the original color. i told him it was too reddish and not metallic enough, he didnt listen. so i finally i got up the nerve to tell him it wasnt right. he said it was done and thats it. i asked him for a discount because it isnt the right color ($3250 orig price) he said no. im gonna pick the car up today. is this something for small claims court. and if so what do you think my chances are?

Did you look at samples ahead of time? Paint shops will mix up and paint on a piece of scrap so you know what you're getting. If it didn't match the sample, I'd imagine you have a case.

-Boyo

Jason, are you sure you were taking into account the effects age and fading might have had on the paint? I'm certainly not saying you're wrong, I'm just throwing another variable out there. Maybe the color is right minus 22 years of aging.

Is there some where on the car that shows the original color. In the interior under the carpeting. Engine compartment near the shock mounts. Some where on the car you should be able to find some remnant of the original color unless the first respray was a total chassis strip down.

Two things - - presumably your contract/receipt specifies the color (474) - - - if this gets nasty, go to several other paint shops and see if they can/will provide you a sample of 474. Even if you have to pay for the samples, it would be worth it. If the samples provided by the other shops are the same as what is on the car, then he wins. On the other hand if the samples are, among themselves similar, but signifcantly different from your car's new color, then you have a case, or so it would seem to me.

Chuck
93 C2

good idea. i actually called a place yesterday and ordered a 1/2 pint of the color. the door jams and everywhere besides the exterior are the orig paint, and you can plainly see that its different. if the sample is different im goona go to court. its a shame because the shop did and excellent job on the car and reaaly fast too (3 weeks)

just to add to chuck's advice - be careful that you do not mention the shop's name or reasons for a sample. these guys all talk to one another and the info might help give your shop some ammo.

Please post pics. This is a thread that is pointless without pics!

after i pick it up ill post before and afters

Man, that really sucks. I guess another lesson learned for those considering paint - get a sample first! -- Curt

BBB ...log a complaint. They should be able to tell you want you can do...Better Business Bureau

im going to go the court route. i dont want to file a complaint w/bbb because the shop was really cool about everything, well except this issue of course. ill start w/a few samples and seeif im crazy or they just mixed it wrong. the guy is telling me they put the code in the computer and it gives them the formula. i said yeah thats just it, the computer doesnt mix the paint a person mixes the paint and that leaves room for error

there is actually 2 problems w/the paint. the tone is off, the orig color is a dark brown, the new color is a reddish brown and not dark enough. second, there is not enough metallic in the paint, the new paint almost looks opaque instead of metallic

I would contact the state AG's office and consumer affairs dept. That puts the guy into their database and will be cheaper than ct. and gives you 2 shots at him. be sure you have written docs to prove your case. Why didn't he do a sample spray for you first? Ask him that. Also ask him to show you the paint cans. Maybe he used the wrong brand or something like that. Also are you talking to the owner or just a flunkie? Tell the owner you want to avoid filing a ct. case.... And maybe pay an atty $50 to send a letter. Might scare him into doing the right thing.

I just looked on paintscratch.com,
According to PS, L474 is Rosewood metallic....assuming the year is 1981. From your description, this sounds like the color your got on your car.
I didn't see palisander metallic listed for a 81SC.
Are you sure of your paint code?

As a data point, I had a paint shop custom mix some signal orange for my 914. VERY common color (Porsche and VW). Wasn't even close; too yellow. There was another difference in texture (hard to define) probably due to different paint technology today versus 1972; would the same color code look different in different kinds of paint? But definitely mistakes are possible.

Get competing samples and make your case. Good luck!

Peter Morgan's book shows the '81 colour 474 as Rosewood Metallic. Where did your paint code come from?

its kinda weird as far as the code goes. 474 is listed as both rosewood metallic and palisander metallic in years 81 and 82.
under my deck lid it says, 474 palisander metallic. i just got back from the shop. it really sucks because the paint job is great, no orange peel, great shine, they even put the car back together well. its just not the color i ordered. this actually happened to me last time i had a car painted, a 914. i served the shop with the papers and they called right away and ended up repainting the car and fixing some shoddy bodyworl, but that was only 700 bucks not 3250!!!! point being i think the threat of small claims court will be enough for these guys to settle out of court. the question is how much?

its looks like tomorrow to get the car back. but for now here are some before and duringshttp://forums.pelicanparts.com/uploads/por51.jpg http://forums.pelicanparts.com/uploads/porche5.jpg http://forums.pelicanparts.com/uploads/po2.jpg http://forums.pelicanparts.com/uploads/porche6.jpg

this is the color i had in my head

Jason, if this happened to you with your 914, I would've thought you'd be a lot more careful the second time around with your SC. Asking people to paint your car and then taking them to court hecause the shade isn't what you thought is not a good strategy. It's better to have them show you a paint sample before moving forward. This is pretty rough on the shop painting your cars (especially since they tried so hard to do a nice job for you) as they end up eating the cost of the paint and labor to avoid your suits. Think of them while you're thinking of yourself.

Jason-
Are you trying to say that the color on the 959 model is the correct color for your car???? I hope I misunderstood you here!

believe me ther is nothing i want more than to pay them for the right job, i hate this *****. but one thing is for sure, its not my fault they didnt get the color right. and yes the color on the model is the right color

I plan on getting my SC painted in the future and I am very concerned about the correct shade/tint, for that reason I definitely plan on having samples done before my car gets an inch of sanding, if no perfect match, no paint job.

The big problem that you have, IMO, is that the before pic of your car does not look like Rosewood Metallic, and the description you have given of the final result does. I realise that digital photos can lie a little, but your "before" pictures look much browner than any R.M. I have ever seen. Maybe someone else w/ R.M. on this board can post a picture and clear this up for you.

Only explanation that comes to mind is that your car had a complete respray in the past w/ a slight color change. Is this possible? :confused:

one side was repainted and one was orig. 4 months ago i got rear ended lightly in this car. i took the car to and ordinary body shop for the repair and they matched the color perfectly and he said he used the color code to formulate the paint. when i get a few samples all will be told then. if im crazy ill know it then. i have a feeling that the samples will be different than the color on the car now

Post some pics of the "after" paintjob, please.

tomorrow im gettting it back. pics will go up soon after. check out this link with two differnet names for the same. look at 474 for 81 and 82.

http://www.928gt.com/928specs/Paintcode.htm

Jason,
The codes you are looking at are for model 928 Porsche, and will NOT be the same for model 911 colors. Your car was NOT painted at the factory with a 928 color, was it??

there is a sticker under the decklid that says

474 palisander metallic

Interesting thread and a good education (for us). I would say though that I have never seen a Porsche paint job that metallic and the color on the 959.

That's not to say it's not possible, just I'm shocked Porsche would have used that much flake.....

man that sucks, i feel bad when i print a customers shirt order with the wrong ink color, i cant imagine a screw up like that.

just a side note, i will never again get a car painted without also doing the jambs, door openings, what ever else will be seen so there are no color differences anywhere.

hope you get it worked out.

I am getting my car painted too

1) factory used a 1 stage paint, now a days paint shops use 2 stage because it is easier to work with. the formulas do not always match up

2) always get a sampple...and even a sample won't tell you what it will look on the whole car

3) don't burn bridges...

what I would do...get a used panel, go to another paint shop[ and ask them to spray you a sample of the color you want...if it is the same was what your 1st shop did it either your fault for supplying the wring paint code, or both are making the same mixing mistake....if the second shop gets it right, then you pursue the first shop more agressively.

maybe you and the paint shop can come up with a heavily discounted second paintjob if you can prove that both parties were partially at fault

good luck

MJ

they are giving me the left over paint. im going to get a sample on my own, a couple actually, and make sure the color is wrong.
that is the first step. if the color is right, end of story. if the color is wrong ill file a small claims case. i dont now if i want them to repaint the car after all that stuff. there is a couple places i could go to have it redone for the same price and quality. truthfully ill probably live with the new color regardless of any court case.

Well you need to get the code thing straight. If he got a code and painted to that code, it's not his problem, is it?

If the color is close, you're probably sol. They obviously put time and money into making the car look good, like you contracted for. You will have to pay them for that. As far as the color being a bit off, you may be entitled to slight compensation. Because you were not involved in "approving" a color sample, you may have to live with this beautiful paint work.

Found this at http://www.landsharkoz.com/htm/colourred.htm,
hope it helps. It says it is for a 928:
Palisander
Rosewood
524 - 1981
474 - 1982

http://www.landsharkoz.com/images/cl...jwagland01.jpg http://www.landsharkoz.com/images/cl...jwagland02.jpg http://www.landsharkoz.com/images/cl...jwagland03.jpg

i know, and some people have real problems huh?
not the biggest deal in the world, but somewhat upsetting.
im paying for the car in full. im not going to bicker with them
while my car is held hostage. its about due for and oil change and valve adjustment :-)

see, im not crazy. that 928 looks just like that 959. the color i love, unforunately my car is NOT that color arggggggggg!!!!!

Did you take any "after" pictures yet?

pics are coming tomorrow. that will revive this thread once its dead