Pelican Order Email

[JayDarden]

I ordered up some clutch parts today, and just got a email with a link to a confermation page. Great info. Shows part list number, price, status, and a link to ups tracking page.

Very slick.

[Alfred1]

I ordered something from Pelican too today and got the same confirmation email. But, by past experience, if you have any follow up questions and email them at the address (info@pelicanparts.com) that they give in the email, you will never get an answer.

[Eli at Pelican Parts]

Originally posted by Alfred1
I ordered something from Pelican too today and got the same confirmation email. But, by past experience, if you have any follow up questions and email them at the address (info@pelicanparts.com) that they give in the email, you will never get an answer.

In all fairness, we make every possible effort to follow-up with each and every E-mail that is sent our way. I might want to add is a huge task that has turned into a full-time job for one of our employees to moderate, reply, distribute and address.

Each week our staff receives thousands of E-mails for parts inquires, technical advise, general questions, shipping concerns, advertisements, vendor issues and the list goes on and on. On some very rare occasions we may have loose connection along the way, this can be from something as simple a keystroke or the click of the mouse. Either way as I’ve mentioned we’ve made it a real effort to return every piece of E-mail in a timely manner. Of course you would be hard pressed to get a reply right away when E-mailing Friday night, Monday is busiest day for us regarding E-mail……

Please feel free to contact me directly in the future if you send something that has gone undressed in a timely manner.

info@pelicanparts.com (general mailbox)
pelicanparts@csi.com (technical support)
eli@pelicanparts.com (my direct inbox)

Thank you in advance for your continued support! It's your support that allows us to keep the BBS available to our members in the Porsche and BMW community.

[Eli at Pelican Parts]

We try to make everything fair for everyone that sends an E-mail through. I don’t want to discriminate and hold one persons E-mail up higher than then next. I would recommend for you to call our customer service desk if you have an issue that needs to be addressed immediately.

As I’ve mentioned on my last post we make every effort to follow up and reply to each and every E-mail in a timely manner. We’ve made it our goal to reply within a 24 hour period during each business day. Although this is a huge task for all staff members who participate in handling the flow both on-site and off-site we try our best with the THOUSANDS we receive each and every week.

I hope you understand our procedures and challenges in this matter.

PS. Feel free to contact me directly should you have any further questions at eli@pelicanparts.com

Sincerely,

[hargray2]

We got executives lurking. Watch out!

I ordered some parts from Pelican online. One of the parts was
on back order--no big deal. A couple days later, one of the reps
called my house to tell me the part wouldn't be available for another month or so and asked if I wanted to wait, take a credit,
or get a refund. I was impressed with the service. The guy on the phone almost made me feel like I was their favorite customer!

[Barber Dave]

GEE: Isn,t it refreshing to deal with a ,PROFESSIONAL, company!!!!!!!! They must put a high value on there coustomers
unlike a certain company in Atlanta. Hummm you think?
Dave

[Jason Porter]

Although I can speak for myself only, the customer service here rocks. LOL. I try as hard as I can to make sure each and every person that calls or emails me gets the fastest, most efficient service possible. The fact that I'm a character, and will mess with you when you call in is just to make it fun. I have been at quite a few places, and I can honestly say the customers here at Pelican are pretty much the best.

OK, I have to go wash my nose now....

Seriously, you guys kick @$$!

[JayDarden]

Eli, give that Jason a raise! He knew the clutch peices and parts that I needed. And he wouldn't throw in free stuff, or take the stolen Credit Card that I offered up.

Keep up the good work!

[Eli at Pelican Parts]

Thanks for the recommendation it is definitely noted. Sorry about that cc. but we like to keep it clean around here.....

[Alfred1]

The battery tray and support that I ordered from Pelican arrived yesterday. The whole transaction went perfectly and they even shipped by US Post which probably saved me $25-$30 (over UPS). Thanks guys!

[F4i]

I have done business with pelican since thier humble beginnings. I have an entire collection of Pelican CD coasters. I have never had any problems at all. The prices are fair and they make every effort to match. They ship USPS for me which saves me a ton in brokerage as I live in Canada. Infact I just ordered another $400.00 worth of stuff from Jason I think. Can't wait for my momo! Keep up the good work.

[DuckRyder]

Yep good folks.

[SGB]

Discovering Pelican changed my life! No more dealing with that frequently mentioned company in Marietta unless I want to. Sure, over the years I discovered Tweeks and Performance, and they offer pretty much 914 stuff. But I don't think there are any 914 guys on staff at those companies. PP has been first rate in my book, and the BB an endless resource of information that is always artfully moderated by knowledgable technicians. My gratitude will show in future orders. Count on it! One policy revision I would suggest for PP to consider:
Extend or revise the period of applicability for the "take 10% of your next order" emai offer I always get after ordering. I am just not ready for more stuff before time runs out. Make it good for six months. Raise the dollar limit if needed and extend it to a year. I'm sure to order somthing anyway, but I've never done it within the offer period, and it always kind of irks me that I can't take the discount.

[ws91420]

Hey my 2 cents worth. When I got started working on my teener I looked around for places for the parts. I thought I would try to go local but I would have to go to three or more diiferent places to get everything I needed. I ordered all my engine parts from Pelican and while assembling it I talked to Tom on a couple of occasions. I described a part that just didn't look right and Tom said it was not avail. but he had a used one and sent it to me. All I ever got from AA was a couple of used chili dog wrappers and the runaround as to why it took so long to get the credit issued. By the way I described a different part to them and was told "i know what you need" NOT!!!!!

[mike95125]

I ordered the wrong muffler for my car and wasworried about the "restocking fee" so I was planning on selling it and taking a loss. Just about then I got the obligatory "how was everything" email from Pelican. I thought that I would test out this email so I sent in mhy story about how I ordered the wrong part. I got an email within an hour that said that the right part was just ordered for me and would be in stock in something like three days. They gave me the option to come and get it to save on shipping the wrong part back and the right part out (I only live 1.5 hours away) and they didn't charge me to restock the muffler. I got nothing but apreciation for Pelican. I will never patronize a company that treats me like they are doing me a favor by taking my money.

[DuckRyder]

Originally posted by SGB
.............Performance....................

Man I could go on a rant about them, every time is worse. How can they send you a "Special Offer" for Mercedes floor mats and then back order them for 39 days.!!!!!!!!!!!!

Here is a sales tip, dont send out a "special just in time for christmas offer" on stuff ya aint got!!!!!!!!!!!!!!!!!!

In fact, do they STOCK ANYTHING? Has any one ordered something that WAS NOT back ordered?........I'm done with them.......

Aren't you glad I didn't go on a rant?

[GWN7]

This thread is about as much fun as going to AA's site and reading how wonderful they are....................

[Jason Porter]

Originally posted by GWN7
This thread is about as much fun as going to AA's site and reading how wonderful they are....................

At least WE'RE not telling you how great we are. How annoying would that be.

BTW, thanks to all you folks for your comments! It means alot to us to know you guys appreciate what we do. We certainly appreciate you!

[Eli at Pelican Parts]

We currently offer over 20,000 items on our online catalogue and the challenges of keeping the status of each and every item is a daily task. I can only tell you that we make every effort to ship each and every order to our customers in the fashion is was expected. Unfortunately we’ll run into back order items that are no longer available, discontinued or are backordered every once in a while. This is a small trade off we have when offering such a large selection of items to our customers. While trying to reduce the cost of maintaining a huge inventory we have found that it is ideal to stock an inventory of common items that are readily available immediate shipping. It is our goal to keep all cost down whether possible so we can then pass the savings on to our customers.

Amazon has similar procedures when giving estimated ship-times on items, we’d rather be informative than underhanded when giving you a true estimation of the time it will take to ship your order. I understand that this may not work for anyone who dreams of placing an order on Thursday evening and expects to have it by Friday morning, but I’m certain that it’s worked wonders for those with true expectations…..

Thank you all for your comments and phrases, like I mentioned we’ve strived to meet or exceed our customer’s expectations and will continue to do so with your continued support!

[Jason Porter]

Yeah...What he said!