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Got reamed by a vendor

This tuesday before 3pm i made a purchase online at an anon. parts vendor. I left something off the order and called in at like 3:30 and had it added and asked specifically if everything was in stock, the guy on the other side checked and said everything was in stock and it would ship tomorrow (wednesday night). SO I was anticipating the package on friday because the parts were going to be used on a weekend project.
NOW i get an email tonight at 7:00 PM on thursday that one of the items was out of stock so the order was held. WTF??? This is so annoying. I called and SPECIFICALLY ASKED if these items were in stock. This is the SECOND time this vendor has done this.
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Old 02-10-2005, 07:10 PM
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ask them if they will knock off the tax or shipping. that just isnt good customer service.....
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Old 02-10-2005, 07:16 PM
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I have to say that I think it is very annoying that they wait until everything is in before they ship your order, at least the vendor I am thinking of. Found this out the hard way, why would I do 2 day shipping if I wanted to wait for something that wasn't in stock . Now if I place an online order I still call and tell them to ship what they have and not wait.
Old 02-10-2005, 07:34 PM
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is this thing on?
 
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that sucks, can you get the part somewhere else?
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Old 02-10-2005, 07:35 PM
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Quote:
This is the SECOND time this vendor has done this.
If it was PP that made the error, call Wayne; he'll take care of it, or make ammends.

If it wasn't PP, blame Wayne anyway and get the parts for free; heck, NICKG did!


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Old 02-10-2005, 07:44 PM
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is this thing on?
 
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Quote:
Originally posted by Rouser
If it was PP that made the error, call Wayne; he'll take care of it, or make ammends.

If it wasn't PP, blame Wayne anyway and get the parts for free; heck, NICKG did!


wow...that is a stretch..
anyway did you call and see if they were cross shipped9this means that it was shipped from their suppliers alternate wharehouse? that isn't that uncommon, maybe they can dropship it. most of the bigger suppliers are im mulitple locationas and are a day ups from most anywhere...just something to ask
Old 02-10-2005, 07:52 PM
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Hey Rouser. the IP is wrong but teh Win 2000 and cox.net is right on. say hello to my cisco router
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Old 02-10-2005, 09:02 PM
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call the vendor tomorrow. If it is who i think it is, he will make it right.
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Old 02-10-2005, 09:43 PM
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