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Join Date: Mar 2008
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Terrible Experience Porsche Shop Providence

Let me start off by saying I thought long and hard about doing this considering my family has a Porsche service shop in Stockton, CA...BUT AS THE STORY GOES...THEY HAD IT COMING !!!. As most of you know I bought a
944S2 cabrio a few months ago and have been working on it ever since. I have been delaying the Arnn Worx tools, because lets face it...the money is always tight, when fixing these cars. So considering my balance belt still has not been retensioned (whining like crazy). I thought I would bring it into a local shop. After looking around I call German Motors in North Providence. They seemed nice enough and I asked if they had the Porsche tool to adjust my belts, "yes" no problem. So I setup a date for my wife to follow me and pick me up. I pull up and their are 944,911,etc in the lot...ok good hands I thought. One of the owners calls me up and says, they do not want to work on my car...? OK why not ? We are busy and these high mile 944's have a ton of problems...OK I said, that makes no sense ? I thought you worked on Porsche's...? I see a 1960's 911 outside. Long story short, I am pissed, they wasted my time and they are snobs, I am going to put this on every forum for Porsche's I can find. DONT WASTE MY TIME IF YOUR MECHANICS SUCK SO BAD THEY CANNOT WORK ON MY CAR !!!!! WHY DON'T YOU STICK TO RIPPING OFF RICH OLD WOMEN BY CHARGING CRAZY PRICES FOR NON-SENSE PARTS...WTF...JERKS !!!! ...NOW I FEEL BETTER

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1990-Porsche 944 S2 Project Hair Loss
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Old 05-23-2008, 10:52 AM
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They probably did you a favor.
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83 944....bye bye
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Old 05-23-2008, 11:03 AM
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Usually you can see the dollar signs light up in a mechanic's eyes if you roll in something with "a ton of problems". It makes no sense they would refuse you. Sounds like big talkers intimidated by work that truly takes some skill, or working for someone who knows 'too much' about the car so they can't pull the wool over their eyes on the repair job. Also, if you are specifying what work needs to be done, what do they care about the other problems? They're your problems.

I had the opposite experience recently - I just moved to a new area and happen to be 3 blocks from a foreign auto repair shop. I saw a few Porshes (and even a vintage Ferrari and a Lotus) in the lot so I figured they were competent enough if people were trusting them with those fine cars, and brought mine by for an estimate on a brake/rotor job. Normally I would do the work myself but I would rather trust the safety issues to a certified specialist. If I do something like install the starter wrong I'm not going to die on the highway, but a bad DIY brake job is another story.

The owner came out and introduced himself as the Porsche repair specialist, and he spent about 1/2 hour checking out various things on my car for nothing (I did offer payment). He clearly knew what he was talking about and seemed really honest on top of it. He actually told me to get my own parts he would do the work on whatever I needed! That's a rarity in my experience. So now instead of getting jacked on parts costs, I am saving almost $150 from my original estimate. It's good to know if I ever need a big job or my car ever dies I can just roll it to the repair shop, walk home, and know I'm not getting ripped off.
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Last edited by PXJ800; 05-23-2008 at 11:47 AM..
Old 05-23-2008, 11:41 AM
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There are a lot of bad Porsche shops out there and some good ones. Get in touch with your local PCA region tech committee chair and ask for a recommendation.

Actually, the better idea is for you to become the local expert on 944 cars, then start fixing other 944s for fun and profit.
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Old 05-23-2008, 12:23 PM
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Sounds Good, I Actually Thought About Saying That To Them...if My Dad Was Still Alive I Could Get Him Out Here For A Few Months To Get The Shop Up And Running...of Course He Was A Water Cooled Guy.
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Old 05-23-2008, 12:24 PM
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LOL, Thats crazy. Im a mechanic for Toyota, We love it when older cars come in. What kinda shop would say that and refuse work LOL. Thats like saying you dont like money
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Old 05-23-2008, 02:21 PM
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I would bet they just didnt know how to do the work and this was the easy way out.
Old 05-23-2008, 03:16 PM
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There are always two sides to every story, sometimes more, and the real truth is hidden in there...somewhere. If the shop was busy and the owner felt like the business didn't want to get involved with you car he could (and might have, only you were there) have been a bit more diplomatic about it. The shop obviously does work on Porsche cars as you stated.
Some shops are in the position of picking and choosing what they want to work on and who they want to deal with.

Regarding older out-of-warranty cars at main dealers, I doubt very much whether they "love them" coming in. The last thing the service writer wants to deal with is explaining invoices to customers, which is why a considerable amount of dealer repair income is derived from either warranty or customer/service contract. The dealer will work on the cars, but points the owner towards the sales department for a new or still in factory warranty vehicle.
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Old 05-24-2008, 12:06 PM
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I don't really care if they want to be snobs about what they work on, don't tell me you are going to do something, waste my time and then refuse to work on my car because you have soooo much business working on ignorant rich people's cars. I make enough a year and I could buy a Porsche Boxster (dime a dozen and they make me yawwwwnnn) with lower miles...but I wanted a challenge. I am not even sweating it though, the Arnn Worx tools are on there way.

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1990-Porsche 944 S2 Project Hair Loss
2001-Saab 9-5 BSR Best car I have owned
2008-BMW 328i (Just another beamer)
Old 05-24-2008, 12:32 PM
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