[phoenix_iii]

The only problem I have with the advice so far is that I dialogued with the owner before going to the dealer. He said bring it there, pay whatever needs to be paid to get it to close, and he will pay for it. I said it I hope they don't have to tear it apart because it could be $2000+. He said he wouldn't be surprised if it was more than that. I said I hope not, and we both agreed.

MB did the absolute minimum needed to get the roof closed, which was what I directly asked for, and they put on the work order.

Does this change anyone's opinion? All I know is I should have had the owner put it in writing... If he honors his word, we're good.


*edit to add*

What would be the difference if they dropped the 60/40 rear seat, and it wouldn't relatch. I didn't tell them not to load Ski's, but they again would have had no legitimate reason to split the rear seats. Wouldn't they be liable to get it latched, or repair (or replace, if necessary) said latch, as it was outside the scope of the work requested? and if given 2+ days to repair it, and they could not, and the owner said take it to the dealer and whatever it costs, it costs, and our mutual estimates put it right at what the repair (unfortunately) cost... ?