The Art of Shaving, razor, kind of ticked off.

[Baz]

They should send you a new razor.

In theory.

It's called customer service.

What you are getting is customer "no" service, as Clark Howard calls it.

I'd keep calling them about a replacement until they cave. Squeaky wheel....

[Hugh R]

Bought a Mach 3 as wd suggested, seems to be the same plastic piece, but its pressed in, I'll try and pry it gently out.

[Evans, Marv]

Maybe you can just crack the sleeve around it with a pair of plyers.

[wdfifteen]

Originally Posted by Hugh R

Bought a Mach 3 as wd suggested, seems to be the same plastic piece, but its pressed in, I'll try and pry it gently out.

I would relieve the squeeze on the plastic by cutting with a Dremel cutoff wheel or file a groove in it. Prying it out might damage it.

[sc_rufctr]

Originally Posted by MBAtarga

I just took a look at the web site. Their return policy is idiotic:

To obtain your refund, the defective, damaged or incorrect item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you.


How in the world do you know it's defective if you haven't opened the packaging?

Ha... That's funny!

[Hugh R]

Originally Posted by wdfifteen

I would relieve the squeeze on the plastic by cutting with a Dremel cutoff wheel or file a groove in it. Prying it out might damage it.

wd, that is exactly what I was thinking. Its a $7 razor, and appears to have the same dimensions of the plastic piece as the one that is failing, At that price, I'll go through a few if I have to. The weight and the feel of the handle is really nice, but I would NEVER have bought such an expensive razor, but my wife did so..... the shaving brush, maybe, it's really nice, and I use one up about every 20 years or so. Its just the way I have shaved for 45+ years. Boar's bristle,its the only way to shave.

Again, for the life of me, I don't understand why Gillette, Proctor & Gamble, Art of Shaving would sort of advertise a razor as an heirloom (they don't really but, they sort of do) and not offer a free, or a few dollar replacement for a piece of plastic, if they think its a marketing strategy and if it fails I'll buy another one, guess again.

[Hugh R]

Interesting tip bit, I called Art of Shaving a few days ago and asked about the plastic piece and they said "NO", BUT the on-line representative said even though it was out of the one year warranty, (6-7 years old) he'd send me a pre-paid debit card for $100 towards a new one, and return the old one.

I then emailed P&G (Again parent company of Art of Shaving) about the same issue (trying to go up the food chain), and they said "NO" also but offered me a $40 debit card towards another one. The first one was just a phone call, and the 2nd one has my name and address, maybe I can get $140 towards a new one? But if I can fix the old one with a few minutes with a dremel and a $7 Mach 3, I'll try that first.

Why on Earth would P&G/AOS be so quick to offer up such sums on a product out of warranty?

[HardDrive]

Y'all are some mighty fine gentlemen. I would have solved this issue on the spot. With duct tape.

[Hugh R]

You're from Ohio, enough said. But duck tape has saved me many times. I did Elmer's glue on the old one in, and it still didn't work so well, it ticks me off that the cheap release mechanism for the blade is crap.

[slodave]

Why in the world would you use Elmer’s glue
for this? Use CA glue at a minimum.

[HardDrive]

Originally Posted by Hugh R

You're from Ohio, enough said. But duck tape has saved me many times. I did Elmer's glue on the old one in, and it still didn't work so well, it ticks me off that the cheap release mechanism for the blade is crap.

I kid, I kid. It is very frustrating to see what qualifies as 'quality' in today's world.

[HardDrive]

And for the record, I am from Michigan...a state quite a bit lower on the totem pole from Ohio

[nvr2mny]

Originally Posted by pwd72s

Proctor & Gamble recently made my "no thanks" list...that stupid Gillette snowflake ad.

This for me too. I sent back ALL the P&G schitt I had to them, which was a LOT.

Hugh, maybe you could show your bride that ad and she’d say screw ‘em.

If they want to cater to the 1/2 of 1%r’s then they’d better be prepared to lose way more than that.

I too went with Harry’s. They recently got bought out by Schick who isn’t much better.

Sorry to go politico and not offer a better solution for you. Good luck.

[pwd72s]

Posting this link just in case others here don't know what we're mentioning. No need to discuss, since it was discussed on Parf.

https://www.youtube.com/watch?v=koPmuEyP3a0

[Hugh R]

Originally Posted by slodave

Why in the world would you use Elmer’s glue
for this? Use CA glue at a minimum.

I thought about epoxy, super glue, etc. But because if it does ultimately fail, I want to be able to get it out. No real strength required, just don't want it slipping out when I want to change blades.

[LEAKYSEALS951]

Amatuers. Clearly a job for JB weld.

[masraum]

Originally Posted by LEAKYSEALS951

Amatuers. Clearly a job for JB weld.

Damn, I was going to post that this was another job for JB, but you beat me to it.

[Tobra]

Originally Posted by slodave

Why in the world would you use Elmer’s glue
for this? Use CA glue at a minimum.

JB weld FTW

I have a hefty brass handle that uses the standard track 2 blades.


Am I to understand that the handle for this art of shaving thing is greater than $140?

yikes, $175

[wdfifteen]

Originally Posted by HardDrive

I would have solved this issue on the spot. With duct tape.

Yep. Slap duck tape on your face and rip it right off. That’s how we do it here.

[KFC911]

Originally Posted by Tobra

....

yikes, $175

Then call me Festus