wireles router can't connect

[911carrera1984]

tried a netgear wgtb511t and a linksys wrt54g. when they were installed i couldn't get a good internet connection at the base computer or the laptop. now that i've disconnnected the router the base computer works fine and internet access is good like before. i had a tech install both and change the settings on my computer... no luck. what's my next step? gotta be the routers causing the problem but i've always thought these were plug and play items for the most part. any ideas?
thanks
steve

[Rick V]

When I entered the modern world and went wireless I had a simular problem, my router (linksys) didn't get along with my modem. I had to change the address of the router and all was almost right with the world. Now I can only use one laptop while the desktop is on. I have XP on the laptops and 2000pro. on the desk and they don't like each other.

[slodave]

Originally posted by 911carrera1984
tried a netgear wgtb511t and a linksys wrt54g. when they were installed i couldn't get a good internet connection at the base computer or the laptop. now that i've disconnnected the router the base computer works fine and internet access is good like before. i had a tech install both and change the settings on my computer... no luck. what's my next step? gotta be the routers causing the problem but i've always thought these were plug and play items for the most part. any ideas?
thanks
steve

You were trying to use two wireless routers at once? What modem are you using? Is it DSL or cable. What is the "base computer" connected to now?

Dave

[930addict]

You only need one wireless router. The setup should look something like this:

Phone line -> dsl modem -> wireless dsl router

Now the DSL router needs to be configured with your userID and password to be able to make a connection to your provider. If the provider tech set you up then he most likely put their internet connection management software on your computer. You should uninstall the software and work directly with your router.

[911carrera1984]

no, didn't run 2 at the same time.i installed the linksys first with no luck, then the tech tried and he also had no response and then removed the linksys and relaced with the netgear router. still no good.

[greglepore]

Is it cable or dsl? Usually, the system sees the mac address of the router, and if it doesn't match what's on file for the account, they'll shut you down. You need to give your provider the mac address of the new router.

[steve911]

I would stay with a single manufacturer (i.e. all linksys or all netgear) and not try and mix and match.
FWIW, I have a linksys wireless router and all linksys devices for the other computers/laptops at home (including a linksys wireless print server). They all work nicely with one another.

I tried to get a netgear wireless card to work with the network - no joy. No amount of setting changes would get it to connect.

Also, make sure that the router has the correct MAC addresses for the other devices. If it doesn't, then it won't recognize them. Once you have the network up and running, DO set up all possible security.
Enable WEP
Don't broadcast your SSID
Have network only allow access by devices with MAC addresses that are known (on my network, I had to manually put in the 'safe' MAC addresses) -- keeps others from prying into your network or piggy-backing onto your wireless signal.

[fastpat]

I'm having an issue with this too. In fact, I'm posting this because I removed the router from the mix and am now directely connected to my DSL modem again.

I'm all Linksys, new stuff, ethernet connected to the router on this computer, and wirelessly from another at the other end of the house when I'm set up the way I want it to be.

I can get on the internet just fine, but my yahoomail pages aren't fully functional, I can't post to any forum at all, and other unpredictable glitches. I've written to Linksys for a tech session, but they haven't responded yet.

I used a router set up just like this one with my cable modem for years without problems, but now must go with DSL, or a more expensive satellite internet service.

I'll post the result when I get one.

[mede8er]

This happened to me out of the blue about 6 months ago....my Linksys had worked fine for year then all of a sudden....NOTHING....the tech from my cable company had me remove the wireless device...I think these companies are just protecting themselves from potential 'pirates' at our expense.....

[jrdavid68]

If you originally ordered DSL with only a modem, depending on when you got it, the modem can make a difference.

In the past AT&T (SBC) provided a Speedstream modem (modem only - no firewall/routing etc.) for single computer connections to the internet. You could go out, buy any router, configure and off you go.

With Internet safety in mind and new products from 2Wire, AT&T now ships a 2Wire modem in the single use cases that also has a firewall etc. built in.

If you go out and buy a router, you will need to disable those features and put the modem in "bridging" mode.

Here's a link to this info:
http://www.dslreports.com/faq/10495

If this does not apply to your situation, I hope someone else may find it useful.

[fastpat]

Originally posted by jrdavid68
If you originally ordered DSL with only a modem, depending on when you got it, the modem can make a difference.

In the past AT&T (SBC) provided a Speedstream modem (modem only - no firewall/routing etc.) for single computer connections to the internet. You could go out, buy any router, configure and off you go.

With Internet safety in mind and new products from 2Wire, AT&T now ships a 2Wire modem in the single use cases that also has a firewall etc. built in.

If you go out and buy a router, you will need to disable those features and put the modem in "bridging" mode.

Here's a link to this info:
http://www.dslreports.com/faq/10495

If this does not apply to your situation, I hope someone else may find it useful.

Yep, the DSL modem is a Westell 6100 with all those features, and it was put in the "bridge" mode.