We've had a 30 cm Le Creuset Forged Non-Stick pan for some 9 years now. It's been our go-to frying pan for pretty much anything. IT HAS NOT BEEN WELL TREATED to say the least! Yes, we've used metal utensils on it, high heat, and it's been stacked in the drawer with all kinds of other metal pans coming into contact with the non-stick surface. Well finally the thing gave up it's non-stick quality...oh, well...time for a new one!
At The Bay store here in Calgary my wife picks out a new one and heads to the counter. She just happens to mention what happened to our old pan and the clerk steps in and tells her to go online at lecreuset.ca and to file a warranty claim because they'll most likely send you a new one..WHAT?
So I did that and sent them three pics of the pan in question. I then printed off their free return label, stuffed the old pan in a box and sent it off. Well H O L L Y S H I T!!! Two weeks later, no questions asked, I get a BRAND NEW PAN!
Le Creuset....I'm very impressed!
Thank you!...and
