|
My neighbor, a retired Professional Engineer (Electrical), bought a new 2015 Honda Odyssey from the local Honda dealer. In a matter of days, it developed a rattling noise in the right rear of the vehicle. We checked the spare tire for tightness under the vehicle and a number of other things trying to figure out what was rattling.
He wound up taking it back to the dealership to have them look into it. The service manager told him there were 2 things that they do at the dealership: 1) replace parts and 2) upload firmware to computer systems. An "adjustment" to panels that don't fit right and rattle wasn't in the scope of their service/warranty.
So the neighbor, not liking what the service manager tells him, set up an appointment with the regional Honda rep at the dealership. He gets the same answer as given to him by the service manager, but with the added "they all make that rattle, and we will make note of your issue and send it on to the engineering department so that maybe next years vehicles won't have that rattle".
3 years and 75,000 miles later I rode with my neighbor in his Honda. What a log truck. Rattles everywhere. He wound up getting "lucky" by having a fellow in a monster Ford truck run him off the highway one night that resulted in the Odyssey being totaled. Insurance paid him off and he was finally out of that vehicle.
|