[KNS]

I can't make a purchase these days without a demand from the merchant for customer feedback. "Please Take This Survey", "Would You Recommend to a Friend", How Would You Rate Your Experience".

I've paid you for goods or services, the exchange has taken place - let's leave it at that. If I return you'll know I was satisfied the first time. If I'm unhappy you may also hear from me.

However, if you need to make a telephone inquiry to some of these same folks (utilities are the worst) you hear: "We are experiencing an unusually high volume of calls right now, your satisfaction is very important to us".

I just got an email from a purchase made online from a bike shop: "How would you rate your experience?" I couldn't say - your package hasn't even made it to my doorstep yet.