[john70t]

A). I let a grocery store know that one of their frozen mixed seafood products had pieces of clear ground plastic in it.
(It was indistinguishable from the ice crystals. Only discovered because I had thawed it in water)
No company communication at all.
The product was still in the store freezer a week later and also a few months later.
They simply didn't care.

2). Got a bad olive oil product. Rancid and chemical. Puked.
I'd had the same experience with same product before, but had forgotten the brand and bought it again by mistake.
Company called back immediately and wanted all sorts of information. Recorded for legal purposes etc.
They wanted a lot of personal information as well. Too much IMO.
Over-vigilance perhaps. Can't fault that. Hopefully it gets fixed and another person isn't affected.