Quote:
Originally Posted by wdfifteen
I wouldn't buy a lawnmower except from a local servicing dealer. I can't imagine owning a $50000 car and trying to get service over the internet. Where do Tesla owners go to get a wheel bearing replaced?
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I recently had upper control arms replaced. They started squeaking, known issue in the sub-assembly for certain timeframes.
Opened app, clicked service, typed squeak from front end.
Picked a date/time
Took the car in, app knew I showed up for the appointment and checked me in.
Someone ran out a couple minutes later and ran the car around the block.
Verified upper control arms, warranty issue, got them on order, sent me on my way in about 10 min.
Got a notice on the app that the control arms were in, scheduled the appointment.
Dropped the car off and got a loaner.
Decided I wanted them to change to my summer tires too, ran over and dropped those off.
Got a notice on the app it was done, $0 invoice for warranty and mount/balance invoice for tires were in the app, clicked pay with my card on file.
Headed down shortly thereafter and picked up my car.
Have heard stories that sometimes it's a bit bumpier than that if your particular service center isn't on top of it, but this was super easy. If it'd been something smaller, same process, but they'd have sent someone to my house or office to do it. (Things like a busted charge port, lights, buttons, brakes, etc.)