Quote:
Originally Posted by rusnak
People who get free stuff are the least grateful to have it.
|
I in support have been telling this in most companies I work for, even to sales.
Something given free, is perceived as not of any value..
You should at all times put a price on it, and bill it.
Doesn't matter what it is.
Example sales comes to me.. hey call that guy , he has an issue, fix it, and we might get a support contract
NO WRONG NOT doing it
Sell him a single incident ticket at 2 grand
i will fix it
then you give him a 2 grand discount on his support contract.
And I was right, we got way more support contracts that way then with freebies., like 95% vs 20%
Same with Tesla, they are stupid about it.
They should have a system of billing the charging, all of it.
And then do either a credit note or a cashback or some kind of reward incentive in return.
They'll get much better customer appreciation and upsell out of it.