[masraum]

I think we've been on T-mobile in one fashion or another for >20 years. We had it before it was T-mobile as Aerial. Then I gave my wife my number when a job got me a work cell phone. She's had it under her name since then which is 18years, I think. (they thank you for being a customer for so long when/if you call in). The service has always been good anyplace that we lived and good enough any place that we've visited. There was a period where customer service, if you had to call them, was pretty moderate because it was outsourced overseas and they were never really able to help. If you said "I want to cancel my service" they'd transfer you to the customer retention folks who were in the US, and they always got you fixed up. Now, for the past 2-3 years at least, I almost always get a native English speaker in the US, and I almost always get great service.

We've been using T-mobile for home internet for 2.5 years now. For the first 1.5 years, it was via a commercial/enterprise device with a T-mobile SIM, and that worked really well. About a year ago, T-mobile officially rolled out Home Internet to our location. At the same time, they upgraded the local tower to 5G and when they did, our commercial device started disconnecting and being a bit of a pain, so I ordered the T-mobile Home Internet and their device. It's been really good. We're very near I-10, and practically in the middle of 2 towers so our connectivity is just barely there, but if one tower has an issue, the other tower is a good backup. At peak times speedtest will show us as 230-260mb down, which is more than enough. Sometimes our upload is only 1-2 mb which kind of sucks. It's funny, on one tower (east of us), I'll get 20-40mb down and 5-15mb up. On the other tower (west of us) I get 70-270mb down and 1-5mb down. We usually use the tower with the high download speeds.