Quote:
Originally Posted by cstreit
As someone who owns an online retail business - I can tell you that you will ALWAYS find it cheaper if you look hard enough, because there are some vendors who will be willing to take a 5% margin.
...and good luck to you when you need something from that place. For my paying customers we will spend whatever time we need with them to ensure they are fully taken care of. If you bought it from some low-dollar drop-shipper off the internet that left you hanging - well we will be asking where you got it from, and potentially give you 5-10 minutes before telling you to should call *them* back.
So for a $40 item - it probably doesn't matter to you - but for something substantial that might require some expertise - shop wisely. Legit vendors are really getting sick of "dropship culture."
|
Post sale support is important to me for some items, so I not only avoid mail order, I avoid big box stores too. I had oil leaking out of my Stihl saw, took it back to the shop I bought it from. He handed me a loaner to use for the half day it took to fix my saw. Hell yes I’ll pay more for that kind of support.