[RickM]

If it's Fedex ground then they usually send someone out to appraise the damage. In my case it was a monitor I shipped to someone.
The appraiser didn't show up 4 times. I think they make appointments and just don't go. We heard every excuse including they couldn't find the address....how ironic for an effen shipping company.
Supposedly they'll want a repair estimate as well to cost out the claim.

I finally gave up on my claim....they won.