Registered
Join Date: Dec 2002
Location: Dahlonega , Georgia
Posts: 14,562
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Approximately 2 months ago I ordered truck cap clamps from Amazon for my S10 . The size suggested by the vendor didn't fit . I wasn't too worried about it but did leave a comment stating they didn't fit my Leer cap/S10 combo .
About a month ago an Amazon rep sent me an email asking for the details . I provided the details and they stated they would contact the vendor and discuss with them . Last Wednesday I received an email with return authorization.
I printed the pre payed shipping label , boxed up the clamps and dropped them off to USPS on Thursday . Last night I received an email from Amazon that the clamps were received and a credit would be issued to my CC .
While this particular process took some time keep in mind I never pushed for a return . I was going to eat the cost . It was pushed by the Amazon rep based on my comment about the purchase . I am impressed by their concern .
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