Quote:
Originally Posted by rfuerst911sc
I did an online claim via the website LWJ provided . Told them I had a broken breaker bar and a slipping ratchet both 1/2 inch . The next day I received a reply that they would send replacements . Great . They stated it could take 10 - 14 days as the tools would be sent from some warehouse .
Two weeks goes by and nothing and I never received a tracking number . I replied to my original email asking for a tracking number . The next day I received the email reply with tracking . Great . However the tracking said the shipment had been " stuck " with UPS for a week in the next town over . Took several searches to find a phone number for the hub the parts were stuck at .
Called the number and the lady puts me on hold for a few minutes as she researches . She comes back and says it looks like the shipment is lost . Yeah right . She said contact the vendor and have them initiate a lost package claim . Ugh . So I contact Craftsman via the email and explain the situation . Two days later I receive an email stating they don't normally send warranty replacements again if they are lost in shipment .
But I was told they will make an exception and send out replacements a 2nd time . Again no tracking info was provided  . At this point I think I have a 50/50 chance of seeing the tools . Lo and behold the package was delivered on Monday . Shiny new tools  . I am happy for the final results but their lack of providing tracking numbers made this transaction difficult .  |
I can't get past the submit bar because even if I post a date, say 1/1/1980, it still tells me they need more info. Damn, my sockets are so old, they were made in the USA and have a 5 digit product code! lol I guess I'll need to call them. Since I have to talk to an actual person, I guess I'll round up my rusty and cracked Crapsman screwdrivers, too.